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Genentech Therapeutic Area Account Manager, Lung Pan Tumor - Arizona/New Mexico in Arizona,

Therapeutic Area Account Manager, Lung Pan Tumor - Arizona/New Mexico

Arizona

Job ID: 202106-114591 (http://jobs.gene.com/202106-114591)

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Therapeutic Area Manager (TAM) Lung Pan Tumor

Customer Engagement Model

Since the inception of our organization, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs.

In order to achieve our vision of delivering ever better health outcomes for patients while lowering overall healthcare costs, we have reinvented our customer engagement model. We started on this journey by listening to our customers within the healthcare industry, and learning from leaders in customer service across a broad range of industries. Through this evaluation, we gained valuable insights on how to optimize how we show up as a partner with our customers. We learned that customers are inundated with information on new treatment options and are overwhelmed by industry professionals vying for their time. We gained understanding of how they prioritize achieving better outcomes for patients at lower costs. And, we learned that we are uniquely positioned to partner with many stakeholders across the healthcare system to achieve this goal due to our robust portfolio.

In our new customer engagement model, we are bringing the full value of our portfolio to where healthcare is delivered - locally. Local healthcare needs are being prioritized and driven versus solely driving a national strategy.

Each ecosystem has been designed around how patients receive care across the country in order to serve the needs of the local communities around us. The ecosystem team will work together to better understand the needs of the ecosystem and put plans in place to address the needs, as well as identify partnership opportunities to advance our shared goals. And, every leader in our new customer engagement model will have direct customer accountabilities in addition to their leadership responsibilities. We believe this is key in maintaining our customer focus and ensuring our model adapts and flexes over time.

As a member of the ecosystem team, you will be able to fully leverage your skills and capabilities alongside the full Genentech portfolio and our rich and robust pipeline. And, the simplicity of our model allows you to do more for your customers and patients, focusing on what is needed locally while also leveraging best practices from other ecosystems.

Join us as we strive to deliver ever better health outcomes for patients, lower overall healthcare costs and reinvent customer engagement in our industry.

Position Overview:

The Therapeutic Area Manager (TAM) is integral to successfully delivering this vision while working closely with healthcare providers. The TAM deeply understands the specific needs of healthcare practitioners in their therapeutic area to identify and address their clinical needs, business goals and challenges in support of improved patient outcomes, lower costs and improved quality of care.

The TAM is empowered to own the business for their TA within the ecosystem and to optimize opportunities with a focus on improving the customer and patient experience across the care continuum. They will leverage other ecosystem and organization experts to provide customers with the information they need about products to make decisions that support enhanced patient outcomes, and to influence the ecosystem business strategy. The TAM will represent all relevant products and indications within the designated Therapeutic Area. In alignment with the ecosystem and customer strategic plan, the TAM is accountable for driving on-label clinical demand to ensure HCPs identify the right medication for the right patient. In addition, they are responsible for collecting ecosystem insights and trends and being a primary conduit between an ecosystem, the Squads and marketing to support the national strategy at a local level.

Genentech has been a dedicated leader in supporting appropriate patients with our cancer immunotherapy treatments and oncology targeted therapies for many years. Our commitment to the patient is at the forefront of what we do at Genentech, today and tomorrow. With an innovative and robust lung portfolio in research and development, we are confident we will be able to achieve our vision of supporting patients who suffer from devastating disease. Additionally, for more than 20 years, Roche and Genentech have helped lay the scientific groundwork for personalized healthcare with treatments that target the underlying biology of cancer and other diseases. Now we are focused on taking personalized healthcare toward a future in which treatments are targeted to an individual’s needs and unique genetic profile. We are committed to delivering on the promise of personalized healthcare. Join us in this bold mission.

The TAM will represent the Genentech products to the highest ethical and professional standards and in accordance with guidelines and PRC approved materials.

Key Accountabilities:

Serve as primary point of contact for their therapeutic area for their customers in the ecosystem. Address and identify opportunities for pulling through ecosystem and therapeutic area squad strategies at the point-of-care. Apply strong understanding of the specific needs of healthcare practitioners and mobilize ecosystem and organization experts to partner with customers to identify and address their clinical and business goals and challenges in support of improved patient outcomes, lower costs and improved quality of care. Contribute to the development and execution of customer account plans for target accounts to deliver maximum impact opportunities and business goals Deliver education to HCPs regarding product information, appropriate use, and dosing and administration based on FDA approved product information and formulary/pathways/guidelines (e.g. one on one interactions, in-services, identification of opportunities for peer-to-peer programming, etc.). Effectively triage to USMA experts as appropriate. Address product acquisition (contract awareness, etc), and address supply matters through coordination of distribution issues, and managing spoilage and returns. Ensure product access to provide proactive (and de-identified) education on patient assistance, reimbursement resources. Triage to Healthcare Director (HD), Field Reimbursement Manager (FRM), and Business Engagement Manager as appropriate. Keep abreast of customer and healthcare industry trends. Initiate development actions to constantly adapt and grow capabilities in order to increase impact. Represent the Genentech products to the highest ethical and professional standards and in accordance with guidelines and PRC approved materials. Lead, act and live our Operating Principles in all aspects of work.

Qualifications:

  • Business, scientific or clinical degree, Bachelor’s degree level at minimum

  • Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems), is required

  • 4 or more years experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment.

  • Proven track record within the Oncology market including ability to succeed in a competitive environment; Lung cancer experience is highly valued / a strong plus

  • Clinical nurse or Advanced Practice Nurse (APN) experience highly valued

  • Ability to work in an ambiguous environment that adapts and evolves with our healthcare market, is a strong plus

  • Proven track record in collaborating with partners in the ecosystem to deliver the most optimal experience for our customers and patients; helping others to better meet or exceed their goals, targets and other responsibilities

  • Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals

  • Self starter and proven ability to demonstrate ownership of your business; strong business acumen that seeks out relevant information, prioritizes for greatest impact, and applies information to solve complex problems in the ecosystem

  • Ability to assimilate and communicate complex clinical and product information

  • Knowledge of and ability to successfully address operational issues in the delivery of healthcare products to patients, such as reimbursement and access

  • Understanding of external laws, codes and company policies that apply to the healthcare industry

Operating Principles

I put the patient first, always.

I am obsessed with meeting customer needs.

I act on behalf of the whole company, not just my team.

I am inclusive.

I build a culture of trust.

I have a growth mindset.

I act with urgency.

I am accountable.

I radically simplify and prioritize for impact.

I follow the science.

I build our reputation.

Complies with all laws, regulations, policies and procedures that govern the conduct of Genentech activities.

This is a field-based position and overnight travel may be required. This position requires significant driving of a company provided vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

Who We Are

Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis.

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

The next step is yours. To apply today, click on the "Apply for this job" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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