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Reynolds & Reynolds Bilingual Customer Success Representative in Montreal, QC,
Bilingual Customer Success Representative
Montreal, QC
Full-Time
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Position description:
A day in the life
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We are looking for a Customer Success Representative. In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction. We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and our English-speaking customers outside of the province of Quebec. Primary Responsibilities: - Handle incoming calls and emails from internal and external customers - Communicate with customers to gather information and learn about their needs and expectations - Resolve customer issues as received, or submit a ticket for additional research - Research and troubleshoot customer tickets - Monitor individual work load and prioritize responsibilities - Train/share knowledge with team members - Use of time for learning, growth and development Working Conditions: - Repetitive office tasks (computer usage) - Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift - May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
A day in the life
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Training:
Classroom-style, on-the-job with a mentor, and online courses
Requirements:
Ability to understand and work with all PC based products
Ability to problem solve and train customers on software products
College diploma or University degree preferred
Fluent in English and French
Excellent customer service skills, especially phone etiquette
Ability to think critically, analytically and problem solve
Excellent verbal and written skills
Effective team player
Background in business, accounting or dealership industry is preferred
Ability to travel to the United States for additional company-paid training, if offered