Job Information
Lane County Program Supervisor - Waste Management Fee Collection in Glenwood Central Receiving Station, Oregon
Program Supervisor - Waste Management Fee Collection
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Program Supervisor - Waste Management Fee Collection
Salary
$71,676.80 - $105,393.60 Annually
Location
Glenwood Central Receiving Station, OR
Job Type
Regular
Job Number
202400267
Department
Public Works
Division
PW Waste Management
Opening Date
06/14/2024
Closing Date
7/8/2024 11:59 PM Pacific
FLSA
Exempt
Description
Benefits
Questions
DESCRIPTION
About the Position
The Waste Management Division of Lane County Public Works seeks a Program Supervisor to provide collaborative and solution-oriented leadership for its Fee Collection Program. Along with a co-Program Supervisor, this position supervises a staff of 40 full and part-time service professionals who work 7 days a week at 16 waste collection sites located across Lane County.
Duties include: staff communication, scheduling and shift assignments; reviewing and approving timecards; and hiring, training and reviewing personnel.
In addition, this position supervises the reconciliation of fee collection functions including daily receipts, change funds, and the cash vault; ensures the accuracy and protection of user fees; manages customer service issues; plans for special projects; and coordinates and communicates with other Waste Management work groups, including Transfer Operations and Waste Reduction.
NOTE: Strong communication skills are essential. The two Program Supervisors overlap their schedules two days per week, so operational efficiency requires the two positions to routinely share detailed information, as well as big picture plans.
Are you an experienced, enthusiastic leader with a passion to serve?
Are you driven to connect with customers and co-workers?
Do you think creatively as you focus on solutions?
Do you have the ability to troubleshoot and adapt quickly?
Do you have experience managing a team working at multiple locations with heavy public contact and payment with cash and credit cards?
Are you proficient in MS Office Suite, technically savvy, and enjoy learning new software programs?
Are you interested in contributing to environmental sustainability and in keeping Lane County clean and beautiful?
If you answered yes to these questions, this position and this team might be the right fit for you!
About the Division
WASTE MANAGEMENT: The Division of Waste Management oversees the management of solid recycling and solid waste in Lane County. The Division’s mission is to provide, safe, responsible and economical recycling and disposal services, while respecting the environment and the communities it serves.
Schedule: Wednesday – Saturday, 7:45 a.m. – 6:15 p.m. Shifts are four (4) / ten hour days, including one weekend day. Shifts change per operational needs.
This is a non-represented position
QUALIFICATIONS
Training:
Bachelor’s Degree in related field.
Experience:
Three years of progressively responsible experience related to area assigned, including lead or supervisory experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Licensing Requirements:
Oregon Driver's License;
Notes:
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
CLASSIFICATION DETAILS
Program Supervisor Classification Details (https://agency.governmentjobs.com/lanecountyor/default.cfm?action=specbulletin&ClassSpecID=1441027&headerfooter=0)
Selection Process
SUPPLEMENTAL INFORMATION
Equal Employment Opportunity
Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
Strategic Plan
In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.
The 2022 -2024 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.
Veteran Preference Information (https://www.lanecounty.org/cms/One.aspx?portalId=3585881&pageId=5143112)
Careers with Lane County Offer Extraordinary Benefits
At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.
Introducing ALEX (https://www.myalex.com/lanecounty/home#choose-benefits) , Lane County's benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in today's date.
*The below information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group.
ALEX Benefit Advisor (click here) (https://www.myalex.com/lanecounty/home#choose-benefits)
Collective Bargaining Units:
Admin-Pro
AFSCME
AFSCME Nurses
AFSCME Physicians
FOPPO
LCPOA
Local 626
Prosecuting Attorney's
Benefits to keep you & your family well - Physically
Health insurance coverage becomes effective the first of the month following your first 30 days as an eligible employee.
Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2018 are outlined below:
If you enroll in the HDHP the County will contribute to your HSA: $1,500 (individual) or $3,000 (family) annually. This amount is prorated based on date of hire.
Eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.
Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.
Dental - Lane County provides dental coverage for employees and their eligible dependents.
Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households.
Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center. Employees may add their families at a discounted rate.
Benefits to keep you & your family well - Financially
Retirement - Lane County pays for, and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. (Current members are eligible upon hire.)
Disability - Lane County pays a portion of wages for eligible employees through Short-Term Disability, and provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.
Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.
Holidays - Lane County provides 10 paid holidays per year:
New Year's Day Independence Day
Martin Luther King Jr's Birthday Labor Day
Presidents' Day Veterans' Day
Memorial Day Thanksgiving Day
Juneteenth Christmas Day
Life Insurance - Lane County pays for employee group term life insurance.
County-paid Training & Development to keep your career well
On-site Classes - Lane County offers a variety of on-site classes to develop employees' soft and technical skills.
Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.
Conferences & Seminars - Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development.
Lane County offers these other valuable benefits
Deferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement.
Vision - Eligible employees may purchase supplemental vision insurance.
Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse.
Aflac - Optional employee-paid voluntary group coverage is available through Aflac.
Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.
Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern.
For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.
01
IMPORTANT: Please ensure you have included all RELEVANT education, employment and experience in your application. To ensure compliance with Oregon Equal Pay laws, Human Resources will conduct a wage analysis based on the information you have provided in your application to determine the appropriate starting wage if you are selected.
I acknowledge I have provided all relevant education and employment history.
02
Please answer YES if you meet one of the following criteria: a. You have a valid Oregon Driver's License. b. You have a valid driver's license from another state AND are able to obtain an Oregon Driver's License by the time of appointment.
Yes
No
03
What is your highest level of education?
High School diploma or equivalent.
Associate's degree.
Two-year technical certificate or coursework.
Bachelor's degree.
Master's degree or higher.
04
How many years of progressively responsible experience do you have related to area assigned, including lead or supervisory experience?
No experiences or less than 1 year.
1 - 2 years.
2 - 3 years.
3 - 4 years.
4 - 5 years.
5 - 6 years.
6 - 7 years.
At least 7 or more years.
05
Please describe your experience and proficiency with software programs such as Point of Sale systems, word processing, database or spreadsheet programs, and presentation programs such as PowerPoint. In your answer, be sure to include: a) Name of each software program, b) Description of how you used each program, c) An assessment of your proficiency level with each program using the following scale – 1. Basic 2. Familiar 3.Knowledgeable 4. Proficient 5. Expert (25 Points)
06
Describe your experience supervising a team of people who handle cash. Include how you ensured that employees under your leadership consistently followed proper and commonly accepted cash handling procedures? (20 Points)
07
As a Supervisor, please describe how you used coaching and development to improve the performance of a staff member who was not meeting established expectations. Be specific: Why was the performance unsatisfactory? How did you bring the issue to the employee's attention? What method of coaching and development did you use to track and document the employee's progress? What was the end result? (30 Points)
08
Please describe your experience working in an organization where customer service was extremely important and the employees collecting monies for services reported to you. What was your job? How many people and locations did you supervise? How would you describe your leadership style in this type of environment? How have your experiences prepared you for the position of Fee Collection Program Supervisor? (25 Points)
Required Question
Agency
Lane County
Department
Public Works
Address
3050 N Delta Hwy Eugene, 97408
Website
https://www.lanecountyor.gov
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