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Mill Creek Residential Assistant Community Manager in Glendale, California

Welcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential, we believe that every associate is imperative to the success of our organization. We believe in embracing our core values and in the power of People, Places and Relationships.

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates to achieve desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently seek improve the sales process through guiding, coaching, and training staff.

MAJOR RESPONSIBILITIES:

  • Greet prospective residents and create a personal connection while determining housing needs and preferences.

  • Answer incoming calls and handle accordingly, whether prospect call, resident issue, or service request etc.

  • Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner.

  • Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors.

  • Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily.

  • Ensure the office, clubroom, apartment models, and “market ready” units meet Mill Creek Residential standards.

  • Assist in Social Media advertising as directed by the Manager.

  • Assist in the preparation of move-ins by walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager.

  • Be familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents.

  • Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e. late payment notices, eviction notices, returned check memos).

  • Complete all new lease and renewal paperwork, including related addendums.

  • Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations.

POSITION REQUIREMENTS:

  • Requires 2 years of progressive responsibility in on-site property management role, or related central office property management experience.

  • Champion the Mill Creek Brand Promise, Core Values, Service Standards and Manifesto.

  • High School Diploma or equivalent required; college degree preferred.

  • Previous leasing experience preferred.

  • Must have working knowledge of Microsoft Office Suite (Word, Excel, Outlook), plus hands-on experience with YARDI and Entrata.

  • Must have basic knowledge of Fair Housing laws and OSHA requirements.

  • Commitment to, and passion for, providing outstanding customer service.

  • Ability to perform basic arithmetic; such as, addition, subtraction, multiplication and division.

  • Strong communication skills (written and verbal).

About Modera Glendale

Modera Glendale, built in 2015, is a luxurious 235 unit 5 story community with easy access to all things Glendale, Pasadena and yes, even LA.

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.

For more information about our DE&I initiatives, please click here (https://millcreekplaces.com/2020-esg-report/) to review our inaugural Environmental, Social, Governance (ESG) Report.

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