Experience Inc. Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6814899

Essential Duties & Responsibilities: Applies fair and consistent supervision. Assists in hiring, termination, and disciplinary actions. Assists, plans and administers work schedules and assignments for direct reports. Assists with the planning and budget preparation for the department. Assists in the hiring process and new team member training. Reviews the performance/work of direct reports, ensuring adherence to all TOGE and departmental policies and procedures. Coordinates and shares information with other Retail Supervisors/Managers. Responsible for scheduling, recording attendance points, issuing reprimands and team member evaluations. Ensures compliance with all Tohono O\'odham Gaming Enterprise policies and procedures, including Internal Controls (ICs). Ensures all bank work procedures are followed and completed accurately. Ensures that all operational information is transferred to the next Supervisor to ensure a seamless transition for guest. Approves returns, adjustments, refunds and exchanges if applicable. Communicates on a regular basis with the Retail Manager regarding operations. Reports any problems to the Retail Manager. Arranges for the delivery and/or installation and service of merchandise if required. Suggests additional items relating to the merchandise that enhances the value of product to the guest. Conducts monthly retail inventory and reviews all Retail reports and makes adjustments if necessary. Assures accurate departmental paperwork trails, inventory and maintenance. Maintains and enforces departmental policies and procedures. Resolves employee and department concerns on outstanding issues. Oversees the supervision of personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates team members to achieve peak productivity and performance. Handles guest complaints in a professional and positive manner to build guest loyalty. Creates an environment that compliments service. Develops techniques for reinforcing guest relations. Delivers ongoing guest service training to Retail staff. Reviews and recommends updates for department policies and procedures. Contributes to a team effort and accomplishes related results as required. Performs other duties as required.