Job Information
Rowan University Program & Systems Administrator (PSS3), Events Scheduling & Management in Glassboro, New Jersey
The Program & Systems Administrator, Event Scheduling & Management, in the Office of University Events will implement and manage the success of operational and customer service objectives for event management across all university campuses.
This position will ensure optimal system functionality for department systems, including, event scheduling, customer relationship management tools, commencement management system, website calendar of events, room diagramming and provide the professional oversight, guidance, and knowledge necessary to elevate technical and operational performance. Responsible for participating and at times leading projects involving data migration, database management, and customer requests, this role will act as liaison to Information, Resources & Technology, Facilities, and vendors, continuously managing processes and policies.
Duties and Responsibilities:
Oversee, maintain, and troubleshoot university events software(s) to improve efficiency.
Assist in the creation and management of event management policies and procedures and workflows based on event categories or campus locations.
Work with campus partners to continuously analyze services and resources to create and manage streamlined request and inventory control.
Train and guide all university constituency groups on the correct usage of the event scheduling software, and event management policies and procedures.
Work with team members to import data and ensure compliance for the customer relationship management software.
Operate as the first point of contact for all event space requests on behalf of the university events department.
Serve as the event supply manager for university owned event products and services as well as ensure clients follow proper rental procedures.
Operate as space assigner for all outdoor spaces and a collection of premier indoor event spaces and conference rooms
Manage the university website calendar of events for public view.
Serves as the point of contact for the minors compliance on campus policy by communicating to hosting divisions and departments the compliance requirements.
Contribute to the planning, coordination, development and implementation of long-range department goals and objectives.
Demonstrate, promote, and recognize university standards for excellent customer service, effective use of resources, professional development, and continuous improvement.
Take a leadership role on the commencement planning team
Other duties as assigned
Required Qualifications:
Bachelor's degree required
Two years’ experience in relevant role or the events and hospitality industry
Experience with Microsoft Word, Excel, PowerPoint and Google products, like docs and sheets.
Attention to detail and the ability to balance multiple projects simultaneously are required.
Must be a team player and comfortable working in a busy, noisy environment.
The candidate must have the ability to make decisions within the scope of responsibility, be highly reliable and dependable.
The ability to occasionally work during evenings or weekends is required.
Desired Qualifications:
Sound knowledge of and experience developing and implementing processes for improved data quality and standards.
Ability to successfully prioritize and facilitate several projects and deadlines independently, while building collaborative relationships.