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2nd Line Support Technician

Clyde, Scotland - FULL TIME ON SITE REQUIREMENT

Due to the nature of our support requirements this is an office-based role.

An opportunity is available for a 2nd Line Engineer to support our customer in the delivery of training systems and the continuation of training for our armed forces personnel.

Are you looking to progress your career in IT in a position that will provide training and skills in a 2rd line Support role? Can you work within a team to provide support to our customers enabling continued service? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide support for our customers and partners.

We are looking for a talented Technician to join our 2nd line support team, able to provide technical support for all aspects of the IS training Delivery solution. The ideal candidate will have worked in a Desktop support background and some experience working with workstations and servers in a Windows Active Directory environment. You will be required to collaborate with lead technicians and work to time driven key performance indicators KPI’s).

You will be working within a local team of four and remote teams based at other sites around the UK and inter-team liaison will be an important aspect. This is also a customer facing role, working on site to provide support in the continuous use of various systems to ensure we are meeting our contractual expectations and maintain the training of armed forces personnel. You will help create processes and instructions for the team to ensure we have a competent knowledge base that will enable quick responses in maintaining the systems we are responsible for.

Your role

This position is located at Faslane, Helensburgh and is office based only, there is no remote working from this site due to the nature of support we provide. The role will involve working to a ticketing system as raised by our single point of contact team, resolving all delivery issues, providing solutions and fixes, investigating reported failures, and recording all aspects/issues and related fixes, while ensuring disruption to service is kept to a minimum. You will need to maintain a high level of customer satisfaction by clarifying the customers’ needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead. Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected play your part in contributing to the team’s ability to meet target KPI’s/PI’s. Experience in a similar role would be beneficial.

Candidates will need to hold a full UK manual driving license to provide support for which Pool cars are provided. A learner will be considered but expected to pass their test within 6 months of joining.

Due to the nature of our support, candidates must be single UK National. Higher level clearance will be required to fulfil this position, this will be a minimum requirement to be able to fulfil the role obligations.

Your experience

• Experience of IT support and working within an ITIL environment.

• Knowledge of the following technologies:

• Microsoft Windows 10

• Microsoft Server 2019 / WSUS

• McAfee/EPO

• Virtualisation (VMWare / V-Sphere) (VMWare Horizon View)

• Active Directory

Desirable

• Knowledge

• Splunk

• NetApp

• Sharepoint

• CISCO / Juniper Network, Edge Switches

• Knowledge of PDR/JSP’s

Our Hours of support are 0800-1800 Monday to Friday. Hours per week are 37. Start and end periods will be rostered by the team lead.

Note: This is an office-based support role not ‘work from home’ or ‘hybrid’. There is no on-call requirement for this role.

What we can offer

• Competitive Salary and Package

• 25 Days annual leave plus public holidays (3 flexible)

• Pension – Double matching contributions of up to 10%

• Life assurance

• Companywide incentive plans

• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)

• Perks at work – employee discounts

• Employee assistance programme / virtual GP

• Role dependent benefits: Private medical / company car or car allowance

Recruitment process

The recruitment process consists of two stages of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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Requisition ID : 25870