Job Information
Virginia Mason Franciscan Health Staffing Coordinator in Gig Harbor, Washington
Overview
JOB SUMMARY
Schedules all nursing and related clinical staff in designated patient care units in accordance with established procedures and staffing standards for Virginia Mason Franciscan Health (VMFH). Enters and updates information in the enterprise-wide “One Staff” (or replacement) automated system to maintain accurate staffing schedules and related documentation. Work also includes maintaining the Master Staffing Plan which tracks staffing needs for a multiple-week timeline. Work includes adjusting schedules to meet changing conditions and employee availability.
Work involves maintaining constant awareness of changing conditions with potential to impact staffing needs for the work units. An incumbent maintains ongoing communication with work units to quickly identify and reassess ongoing staffing needs and to ensure that schedules are adjusted appropriately to meet demand in a timely, efficient and effective manner. Updated information is obtained in a variety of ways, including phone communication, e-mail, and physical rounds on the floors and/or reports.
Work is performed in accordance with established standards/guidelines that set forth the proportion of nursing staff to patients, with some judgment exercised matching employee competencies/skills to specific assignments. An incumbent is required to handle multiple interactions simultaneously, with the need to respond quickly to shifting staffing needs/priorities. Requires significant accuracy in maintaining and reconciling scheduling information.
This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements are consistent between locations.
Essential Duties
Develops and maintains 24-hour daily and Master Staffing Plan, producing timely shift-specific schedules to sustain optimum and cost-effective staffing levels for nursing-related jobs based on established guidelines for the appropriate mix/number of staff for a specific work unit.
Validates and maintains documentation on staff and temporary staff in automated and hardcopy systems.
Researches specific time card discrepancies and reports to applicable unit manager for each applicable pay-period.
Creates and distributes periodic reports based on information extracted from the staffing database.
Responsibilities
Do you enjoy helping people and have a knack for staying calm under pressure? Franciscan Health System is looking for compassionate and efficient individuals to join our Contact Center team!
Make a real difference every day. As a Contact Center Representative, you'll be the first point of contact for patients, visitors, physicians, and staff across all our hospital campuses. You'll handle a wide range of calls, from routine inquiries to urgent situations, providing critical support and ensuring everyone receives prompt and helpful assistance. This is more than just answering phones; you'll be a vital link in our healthcare system.
Here's what you'll do:
Answer inbound calls with professionalism and empathy, following established procedures.
Respond quickly and effectively to critical codes and alarms, taking appropriate action.
Maintain accurate databases and report any technical issues.
Uphold the highest standards of confidentiality.
Work collaboratively with a supportive team.
Qualifications
Education/Work Experience Requirements
One year of related work experience, preferably in a healthcare setting.
Pay Range
$23.87 - $32.82 /hour
We are an equal opportunity/affirmative action employer.