Experience Inc. Jobs

Overview ... BENEFITS - Start from day 1! - a competitive benefits package that includes: Medical, Dental, Vision coverage 401(k) plan with company match - up to 6.5% Company paid Short Term Disability, Long Term Disability, and Life Insurance Paid Holidays Vacation pay Sick pay Tuition Reimbursement (*eligible after 6 months). Work Environment and Physical Requirements Building environment exposure to machinery, noise and other adverse conditions. Must be able to routinely lift up to 50 pounds, and stand or walk for a minimum of 80% ofthe work day. Utilization of Personal Protective Equipment (PPE) is mandatory while working in the manufacturing area, including hearing protection, OSHA standard shoes and safety glasses. The Customer Care Field Service Manager shall manage the aftermarket service activities with-in the Protein NA Customer Care organization. Will work with the Director of Field Service to develop and then implement the business unit’s aftermarket strategic plan and to develop & equip our Technicians with necessary tools and resources. Responsible to support the delivery of annual sales revenue and gross margin targets, and to develop key performance indicators (KPI’s) for the product line and lead the organization to successfully attain these targets. KPI’s incorporate safety, customer facing metrics, financial, and training goals to name some of the most important. The Customer Care Field Service Manager is also expected to develop strong account relationships with strategic customers. The individual in this position works closely with the Senior Field Service Manager, field technicians, sales, CSR Group, engineering, project management teams and on occasion with other regions in order to coordinate sales activity and meet specific customer and project-related needs. The Customer Care Field Service Manager builds customer loyalty and increases sales through consistent customer contact and by ensuring that Protein NA service resources are coordinated internally (technical, estimating, project management and sales) to meet project needs and deliver committed customer facing metrics. Supervises the personnel resources within the department to ensure profitable, on time delivery of aftermarket service. The Customer Care Field Service Manager will plan, coordinate, budget and supervise service projects, and installations from start to finish. The Opportunity ... Responsibilities Live/demonstrate the JBT PNA mission, vision and values Create a sustainable organization through effective talent development, and defined roles and responsibilities. Responsible to apply and comply with JBT performance management program. Drive safety culture always though leading regular safety calls, completion of safety training (both online and at customer facilities), leading organization in near miss reporting, and adherence to safety policies always. Work with the leadership of the Customer Care organization to develop a service platform which includes a service technician deployment strategy that ensures customer needs are met in a competent and cost-effective manner. Develop implementation strategy for JBT’s PRoCARE® service agreements and OmniBlu® branded programs in partnership with Business Development Manager and Sales Team. Manage a network of field technicians, driving consistency in performance across the network. Work with and communicate across all departments the JBT organization in order to make sure that external and internal needs are met, and action items are prioritized on any open items. Exercise financial control of departments budget. Provide timely and accurate proposals to customers. Coordinate with the field service management along with the Technical Services Manager to support customer care sales, ProCare execution, cost reductions and upgrade kits. Support the review and modify parts packages and maintenance programs to better suit customer needs. Coordinate, direct and effectively utilize appropriate Protein NA personnel and other resources to meet customer requirements, and deliver committed Customer Facing Metrics. Develop and Maintain strong relationships with customers and vendors with the purpose of understanding customer expectations and market conditions. Travel regularly with Technicians and to customer locations, trade shows, etc. Provide guidance to field service technicians to ensure that inspections, maintenance, and repairs are done in accordance with proper processes and procedures. Develop tools and processes for effective execution that ensure service work meets the contractual guidelines and customer facing metrics while meeting or exceeding on delivery and profitability targets (operational metrics). Perform individual job performance reviews in all field service activities in order to track quoted vs. actual on (Service, Contractual, Project, Installs and Warranty) visits. Work with the technical support team in order to assure that the field has the needed documentation, training and tools in order to perform in the field. Perform regular capacity planning of the organization (utilization & overtime) ensuring that we have enough technicians to handle all aspects of the business while working with other managers on cross training in order to flex the service technicians across product lines. Holds self and team accountable to deliver on commitments and communicates clear goals and expectations to the team. Support culture of excellence and continuous improvement.Interact internally with all departments in the business to ensure successful implementation and completion of aftermarket initiatives. Have a strong aptitude and experience in change management and organizational design. Develop Talent in the field service. Responsible for managing 15 to 30 personnel with the support from Senior Field Service Manager. Possesses a customer first mentality and seeks and reacts to customer input and feedback. Qualifications Knowledge and Skills: Bachelor’s degree in business, project management, engineering or demonstrated equivalent industry experience is preferred. PC skills including MS Office products. Strong interpersonal skills with the ability to communicate with all levels of Protein NA, as well as external customers and organizations. Ability to execute tasks independently. Ability to maintain confidentiality with sensitive data. Excellent organization and time management skills to handle multiple tasks. Experience: Minimum 5-7 years of aftermarket management experience, primarily focused on developing new, innovative approaches to customer needs. Supervisory Responsibility: Directly responsible for managing up to 20 direct reports in field service roles. Work Environment: Work is split between a factory/construction type and office environment. Travel up to 50% and not restricted to the North America Region. Physical Demands: Physical demands as would be found in factory work. Heavy lifting is not routinely required. Maneuvering around new construction sites and factory sites consisting of multiple stories is routine. Equal Opportunity Employment: John Bean Technologies Corporation (“JBT”) provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact the Protein North America Hiring team at 844-286-4524. #LI-SP1 Why work at JBT ... Responsibilities Live/demonstrate the JBT PNA mission, vision and values Create a sustainable organization through effective talent development, and defined roles and responsibilities. Responsible to apply and comply with JBT performance management program. Drive safety culture always though leading regular safety calls, completion of safety training (both online and at customer facilities), leading organization in near miss reporting, and adherence to safety policies always. Work with the leadership of the Customer Care organization to develop a service platform which includes a service technician deployment strategy that ensures customer needs are met in a competent and cost-effective manner. Develop implementation strategy for JBT’s PRoCARE® service agreements and OmniBlu® branded programs in partnership with Business Development Manager and Sales Team. Manage a network of field technicians, driving consistency in performance across the network. Work with and communicate across all departments the JBT organization in order to make sure that external and internal needs are met, and action items are prioritized on any open items. Exercise financial control of departments budget. Provide timely and accurate proposals to customers. Coordinate with the field service management along with the Technical Services Manager to support customer care sales, ProCare execution, cost reductions and upgrade kits. Support the review and modify parts packages and maintenance programs to better suit customer needs. Coordinate, direct and effectively utilize appropriate Protein NA personnel and other resources to meet customer requirements, and deliver committed Customer Facing Metrics. Develop and Maintain strong relationships with customers and vendors with the purpose of understanding customer expectations and market conditions. Travel regularly with Technicians and to customer locations, trade shows, etc. Provide guidance to field service technicians to ensure that inspections, maintenance, and repairs are done in accordance with proper processes and procedures. Develop tools and processes for effective execution that ensure service work meets the contractual guidelines and customer facing metrics while meeting or exceeding on delivery and profitability targets (operational metrics). Perform individual job performance reviews in all field service activities in order to track quoted vs. actual on (Service, Contractual, Project, Installs and Warranty) visits. Work with the technical support team in order to assure that the field has the needed documentation, training and tools in order to perform in the field. Perform regular capacity planning of the organization (utilization & overtime) ensuring that we have enough technicians to handle all aspects of the business while working with other managers on cross training in order to flex the service technicians across product lines. Holds self and team accountable to deliver on commitments and communicates clear goals and expectations to the team. Support culture of excellence and continuous improvement.Interact internally with all departments in the business to ensure successful implementation and completion of aftermarket initiatives. Have a strong aptitude and experience in change management and organizational design. Develop Talent in the field service. Responsible for managing 15 to 30 personnel with the support from Senior Field Service Manager. Possesses a customer first mentality and seeks and reacts to customer input and feedback. Qualifications Knowledge and Skills: Bachelor’s degree in business, project management, engineering or demonstrated equivalent industry experience is preferred. PC skills including MS Office products. Strong interpersonal skills with the ability to communicate with all levels of Protein NA, as well as external customers and organizations. Ability to execute tasks independently. Ability to maintain confidentiality with sensitive data. Excellent organization and time management skills to handle multiple tasks. Experience: Minimum 5-7 years of aftermarket management experience, primarily focused on developing new, innovative approaches to customer needs. Supervisory Responsibility: Directly responsible for managing up to 20 direct reports in field service roles. Work Environment: Work is split between a factory/construction type and office environment. Travel up to 50% and not restricted to the North America Region. Physical Demands: Physical demands as would be found in factory work. Heavy lifting is not routinely required. Maneuvering around new construction sites and factory sites consisting of multiple stories is routine. Equal Opportunity Employment: John Bean Technologies Corporation (“JBT”) provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact the Protein North America Hiring team at 844-286-4524. #LI-SP1