Experience Inc. Jobs

Desktop Support Specialist:

• 1-3 years of desktop support experience. Mixture of macOS and Windows preferred.

• Experience with Active Directory, a ticketing system and Print Services.

• A+ Certification preferred.

  Essential Responsibilities:

  • Support personal and mobile computing devices and software, including device family determination, testing of OS image, inventory, and deployment of baseline system configuration for Windows, Apple Mac OS, and Apple iOS devices.

  • Supports the resolution of technology issues. Ensures that assigned incidents and requests are responded to and resolved following established standards.

  • Identifies, utilizes, and maintains methods and technologies to promote efficient device and software configuration management.

  • Collaborates on the maintenance and renewal of systems and software configuration management tools.

  • Effectively integrates third-party hardware (e.g., printers, scanners, copiers)

  • Establishes and documents best practices for the technical support of personal computing and mobile devices.

  • Evaluates and recommends devices and software to satisfy specified requirements.

  • Maintains a constituent-centric approach at all times. Demonstrates professionalism in contact with others.

  • Strengthen digital literacy skills through education and the application of digital technologies to effectively engage in information gathering, utilization, and data management while promoting a security culture.

Skills:

Desktop, Windows 10, Hardware, Support, Windows, Imaging, Customer service, Ticketing system, Troubleshooting

Additional Skills & Qualifications:

Qualifications:

• Bachelor’s degree or equivalent academic preparation from a regionally accredited college or the equivalent combination of experience, education, and training

• 1-3 years of relevant experience supporting desktop and mobile computing systems.

• Experience with Microsoft Windows Active Directory, Group Policy, Windows registry, Windows File and Print Services.

• Working experience Apple operating systems

• Experience with Microsoft Office, Adobe Creative Cloud, and similar productivity tools.

• Familiar with ITIL (or related) service management practices, including incident, problem, configuration, and change management

• A+, ITIL, or similar certifications are preferred.

• Ability to provide guidance and counsel to clients

• Self-motivated and proactive; works effectively with limited oversight and direction; attentive to detail; organized; ably manages resources, constituencies, projects of varying size, and multiple and competing priorities and deadlines.

• The ability to develop knowledge of, respect for, and have the skills to engage with those of other cultures or backgrounds is required.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.