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Systems Analyst Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Applicants should be prepared to upload a cover letter and resume. In addition, applicants should be prepared to supply contact information (email address and phone number) for three professional references, one of which must be supervisory. References will be contacted at the time of invitation to campus interviews.

For guaranteed consideration applications must be received by September 22, 2024.

Vacancy Announcement

Position Information

Campus Title Systems Analyst

Department Computing & Information Technology

Position Summary

This is an exciting opportunity for a new college graduate or someone with experience who wants to grow their skills!

Computing and Information Technology at SUNY Geneseo seeks to hire a Systems Analyst to join the Systems & Identity and Access Management group. The system analyst provides support and maintains the endpoint and server infrastructure of the college. They work under the technical direction of the senior systems analyst and director for systems & identity and access management to develop scripts and integrations of the various systems of the college such as Google, Entra ID, Microsoft Graph, identity management, and others. They work at the direction of senior staff with broad technical latitude to ensure reliable and secure foundational servers and services for the college.

Summary of Responsibilities

• Act as system administrator for multiple servers and services.

• Deploy, upgrade, and administer applications, servers, and services.

• Ensure infrastructure meets performance, capacity, and uptime requirements.

• Manage security of supported services.

• Provide integration between supported services.

• Provide customer support for services.

• Learn and improve skills in related to supported services and operating systems including Oracle Enterprise Linux, Windows Server, Puppet, Entra ID, Powershell, Bash, Azure, Git, JIRA , and others.

Salary: $57,000 – $63,000 commensurate with experience.

Flexible hybrid work arrangements may be an option subject to NYS , SUNY , and Geneseo rules, regulations, and policies.

Required Qualifications

Minimum Qualifications:

• Bachelor’s degree in a related field by time of appointment

• Demonstrated analysis and problem-solving skills

• Demonstrated ability to grow and learn

• Ability to troubleshoot complex technical problems involving multiple systems, networking, and services

• Excellent communication skills

• Demonstrated commitment to fostering a diverse and inclusive working/teaching environment

• Ability to work evenings and weekends on an occasional basis to support critical issues and project upgrades

Preferred Qualifications

• Windows Server administration experience.

• Programming or scripting language experience

• An understanding of REST APIs

  License/Certification

  Other Skills Required

  Supervision Received

This position reports to the Director for Systems & Identity and Access Management. The Systems Analyst works independently under the direction of the director. The director routinely meets 1:1 to provide guidance and direction for their work.

Supervision Exercised

The Systems Analyst will take a leadership role in managing projects and small teams of colleagues.

Posting Details

Posting Details

Posting Number S374

Number of Vacancies 1

Line # to be filled 00022

Full or Part-time Full-Time

Appointment Type Term

Anticipated Appointment Start Date 12/05/2024

Job Posting Date

Apply By 09/22/2024

Job Posting Closed Date

Open Until Filled Yes

Salary $57,000 - $63,000

Special Instructions to Applicant

Applicants should be prepared to upload a cover letter and resume. In addition, applicants should be prepared to supply contact information (email address and phone number) for three professional references, one of which must be supervisory. References will be contacted at the time of invitation to campus interviews.

For guaranteed consideration applications must be received by September 22, 2024.

About SUNY Geneseo

Mission Statement

We are a distinctive public liberal arts college that welcomes and inspires students to develop their knowledge and skills to build a better world. Our supportive, inclusive community is exceptional in cultivating creativity, engagement, and discovery. We find strength in diversity, joy in growth, and fulfillment in lifelong learning.

Vision

We will cultivate a distinctive, equity-centered, public honors college experience that propels learners to positively impact society.

Values

The Geneseo campus community is guided by our beliefs in and commitments to the following values:

• Learning: Embracing high expectations for intellectual inquiry, critical thinking, scholarly exploration, and personal growth.

• Creativity: Empowering a spirit of innovation that inspires intellectual curiosity, self-expression, and problem-solving.

• Belonging: Welcoming a diverse campus community that supports and celebrates

different identities, promotes equity and inclusion, and respects the ideas and

contributions of each individual.

• Civic Engagement: Encouraging active participation grounded in self-reflection,

empathy, and an ethical commitment to the common good of our local and global

communities.

• Sustainability: Building a culture of well-being that integrates and applies principles of

environmental, social, and economic stewardship informed by an understanding of the

past and our obligations to the future.

Equal Employment Opportunity/Affirmative Action Employer

SUNY Geneseo is committed to fostering a diverse community of outstanding students, faculty, staff, and administration. We recruit, hire, train, and promote persons in all positions and ensure that all other personnel actions are conducted without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability, genetic information, or any other protected characteristic.

Applicants, students, employees, and other members of the College community (including vendors, visitors, and guests) are protected from illegal forms of harassment or retaliation based upon a protected characteristic.

To request accommodation or assistance for job-related duties or the employment application process, please contact the Office of Diversity and Equity at (585) 245-5020 or email ode@geneseo.edu (ode@geneseo.edu%3Code@geneseo.edu%3E) . Find out more about our Community Commitment to Diversity, Equity, and Inclusion! (https://www.youtube.com/watch?v=0E28zJDeYTU)

Background Investigation Statement

All applicants are subject to drug and criminal background checks. See our full Background Investigation Statement at http://www.geneseo.edu/hr/employment.

Clery Statement

Applicants interested in positions may access the Annual Security Report( ASR ) for the College at www.geneseo.edu/police. The ASR contains information on campus security policies and certain campus crime statistics. Crime statistics are reported in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. Applicants may request a hard copy of the ASR by contacting the SUNY Geneseo University Police Department at 585-245-5651.

NY State Executive Order 161

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Quick Link for Postings https://jobs.geneseo.edu/postings/4893

Job Duties/Responsibilities

Job Duties/Responsibilities

Percentage Of Time 55

Job Duty/ Responsibility

Deploy, update, and maintain servers and infrastructure

• Regularly perform monthly patching of operating systems and appliances.

• Handle critical security patching of servers and services as necessary.

• Manage appliances and services in line with vendor recommendations and senior systems analyst’s direction.

• Manage server monitoring and alerting to provide timely and appropriate alerts to the system teams about the health and remediation of server and service alerts.

• Understand how Puppet, Intune, JAMF , and other management tools work and interoperate to manage the systems infrastructure.

• Learn and use Git to manage script and infrastructure code.

• Beta test new operating systems.

  Percentage Of Time 25

  Job Duty/ Responsibility

Build and deploy new services and infrastructure

• As directed by senior systems staff:

• Build new servers.

• Deploy new services.

• Integrate applications and services via APIs.

  Percentage Of Time 15

  Job Duty/ Responsibility

System Support Rotation

• Handle Systems Support Duties once every 6 weeks, this involves being the first point of contact for the systems team.

• Monitor new HelpDesk requests Server and Endpoint Systems work and assign them to yourself.

• Go through any requests Waiting for a response. Document how they are handled if a document does not already exist. Verify existing documents.

• Be the first point of escalation for requests to the SES team and determine if you can handle them. If you cannot, be sure to gather additional information and context to pass along to the subject matter expert.

• Provide operational support printing, GSuite, Entra ID/Graph.

• Handle routine Identity Management functions such as creating and removing accounts.

• Deploy new Windows and Linux servers using established procedures.

  Percentage Of Time 3

  Job Duty/ Responsibility

General Requirements and Teams

• Follow CIT Policy and Procedures as defined by the Director and CIT Management Team.

• Attend CIT department meetings and regularly scheduled functional area meetings.

• Post time off to CIT department calendar.

• Complete time off and travel requests, etc.

• Perform incidental duties associated with day-to-day functions of the offices of Computing & Information Technology, most of which entail front-line interaction with campus computer users, both in person and by telephone.

• Resolve computing problems for “walk-in” users.

• Answer the telephone and take messages.

• Cover for staff absences.

• Complete purchase requisitions.

• Post, in a timely manner, to the status web page any scheduled changes and down times, outages, and problems when appropriate.

• Contribute to publication of technical and informational newsletters, electronic communications, bulletins, and CIT web pages where appropriate.

• Contribute to the instruction of training courses for campus computing users and staff where appropriate.

• Communicate regularly with colleagues and clients to keep them informed of activities and projects that interest or affect them.

• Report regularly to the Director and your area manager on the status of ongoing projects.

• Be conscious of CIT’s reputation on campus and work to improve it by effective communication, knowledgeable technical support, and offering new services when appropriate.

• Actively participate in CIT strategic planning and assessment processes.

• Participate when requested on CIT Project Teams where your expertise is required and/or you have the opportunity to acquire new and relevant skills. Project Team participation may comprise a significant portion of your workload during the life of a given project, and may include specific duties not outlined in this job description. The Director in consultation with other team members will evaluate your work on Project Teams.

  Percentage Of Time 2

  Job Duty/ Responsibility

Professional Development

• Participate in the SUNY COA programs by monitoring the mailing list and attending meetings where appropriate.

• Share locally developed scripts and processes with the department and community.

• Keep technical skills current in areas pertinent to responsibilities.

• Attend SUNY and vendor training seminars where appropriate.

  Supplemental Questions

  Required fields are indicated with an asterisk (*).

• • Will you have earned a Bachelor's degree by the time of appointment?

• Yes

• No

• • Can you work nights and weekends on an occasional basis to support critical issues and project upgrades?

• Yes

• No

  Applicant Documents

  Required Documents

• Resume

• Cover Letter/Letter of Application

  Optional Documents

• Other Document