Arrow Electronics Junior Network & Security Support Engineer (24/7) in Gdańsk, Poland
Junior Network & Security Support Engineer (24/7)
Located in Newmarket, UK (and now growing in Gdansk,PL) is our Global Support Centre, where it will be your job to provide technical support via email/telephone to our global customers , using initiative to help customers as much as possible. The role involves a combination o f both technical and administrative work, requiring you to assist customers with fault finding, but also handle incoming calls and emails, log and distribute incidents and continue to progress ongoing issues out of local office hours, working with other shift engineers, on call teams and managing vendor escalations where necessary.
You will help to deliver our range of technical support services and investigate issues that arise. You will need to handle incoming support requests for customers, logging and troubleshooting cases as required to resolve issues. You will collaborate with colleagues and senior engineers to investigate issues on a variety of different products from numerous vendors. This can be very interesting as you will learn how different business’ deploy equipment and grow your understanding of the wider industry.
A large part of our service involves coordination of hardware replacement for devices/components which have failed. You will be required to work with both internal teams and external partners to ensure that this is completed correctly and on time.
What will we do for you?
For over 15 years we have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies though to large enterprise corporations.
We believe in supporting engineers in their training with industry recognized qualifications , as they prepare to work directly with our customers. Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications and with a team of experienced engineers on hand to help; so you’ll never be without guidance and you won’t be thrown in the deep end, as we will support you from day 1. We have an established training program to help you develop practical skills and experience in a range of technologies.
We will tailor your development to your particular skill set, and we will ensure that we hone your technical, customer service and professional skills.
Who are we looking for?
It would be common for a suitable candidate to have a degree or similar qualification in Computer Science, Network Engineering or Security, however other industry certifications such as Cisco/Juniper are also acceptable. We also welcome applications from candidates with appropriate experience who can demonstrate their technical abilities. The ideal candidate would be passionate about networking, security, Linux and all things technical. We are also looking for people who are naturally empathetic , quick to read a situation and determined to solve problems , so analytical skills and a methodical attention to detail are also desired.
Understanding of TCP/IP , routing, switching and related protocols, network environments and topologies.
Display a thorough understanding of basic networking protocols.
Ability to acquire skills and develop quickly is essential.
Ability to cope under pressure and prioritise work accordingly is essential.
Be articulate, clearly spoken and able to deliver telephone support in a friendly & professional manner.
Be a team player, ability to work both within a team and individually.
Ability to solve problems.
The following would be an advantage
- Previous experience with one of the following technologies will be an asset: Check Point, Blue Coat/Symantec/Broadcom, F5, NetApp, Palo Alto, Fortinet
Hours of Work
You must be willing and able to partake in a continental shift pattern covering days and nights (four on, four off) including weekends and public holidays.
12hr shifts, organised in four-day blocks (2xDay shift, 2xNight shift), each block separated by a four rest period.
Who are we?
At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise from our 24x7 Global Support Centre. In short, we are a support help desk, working (24x7) with many of the largest security products on the market. As a company we sell, install and maintain customer’s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.
PL-Gdansk, Poland (Aleja Grunwaldzka)
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
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