Job Information
Travelex Travel Service partner in GBR, United States
Role Title: Travel Service Partner
Reports to: Location Manager in Birmingham Airport UK
Hours: Full Time
Salary : £24,375
Benefits:
A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental, and financial.
A wide range of employee discounts provided by Bravo Benefit
25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days
Opportunity to earn a monthly bonus on top of base salary for hitting targets
Pension with a great Pension Provider – Scottish Widows.
Role purpose
Supporting Birmingham airport to drive operational excellence by ensuring our stores are trading in line with company procedures and by effectively servicing our customers requests. You will be helping complete ATM replenishments and ensuring all stores have the correct currency to trade throughout the day.
Key accountabilities
Ensure 100% adherence to regulatory requirements, transaction processing, reporting, training completion.
Reconciliation queries are investigated and responded to in a timely manner in line with all service level agreements.
ATM support when required to help with replenishment and cash processing.
Support airport locations with archiving when required.
Stakeholder relations are maintained at high levels both internally and externally due to the constant communication required for this role.
Completing updates and regular calls with both internal/external stakeholders
Support with all invoice queries and reply with updates to relevant stakeholders when required.
Provide help and support on key reporting, including overs/shorts and large trade reporting.
Provide support and investigation of customer service issues and complaints.
Maintain high standards of housekeeping and presentation of shops/ATMs
Provide cover for front of house colleagues and serve customers when needed.
Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination.
Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
Engaging with customers to process all foreign exchange transactions accurately and efficiently.
Delivering on key performance goals both procedural, operational and customer focused
Utilising your keen eye for detail to process daily online FX request and deliveries.
Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
General experience and personal qualities
Keen eye for detail
Ability to stay focussed under pressure.
Microsoft office skills, including outlook, Excel and word.
Strong communication skills and ability to work alongside key stakeholders, such as Airport authority, Location Manager, Divisional Manager. The ability to analyse issues, develop solutions and support all business areas.
The ability to lead teams to deliver, recognising the need to develop, motivate and empower whilst maintaining pace and managing priorities
Self-aware, open-minded with a high degree of personal and professional integrity
Training and development will be provided to ensure the successful candidate flourishes within their Travelex career!
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex family by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.