Job Information
Travelex HR Coordinator in GBR, United States
Job Title: HR Coordinator
Job Type: Full Time, Permanent
Working location: Peterborough, Hybrid
Role Purpose
The HR Coordinator will drive operational excellence and an employee centric service to ensure we are responsive to all employees, which in turn enables our colleagues to remain energised and focussed on their role deliverables, therefore enabling the business to achieve and ideally exceed budget (perform beyond).
Working closely with an experienced HR Business Partner or HR Advisor, you’ll provide first class administrative and generalist support to your business area. This can be anything from supporting with the management of employee relation issue or supporting on long and short term absence within the business to collating data from our HR system and manually assembling reports on Excel.
The HR Coordinator will be given the opportunity to take on additional responsibilities as their confidence grows, so should be a quick study and able to get to grips with HR policies. The Coordinator will also be given the opportunity to support projects that will shape the business going forward. As knowledge and experience is developed, the co-ordinator will pick up smaller pieces of work from your HR Advisor to ensure that overtime, they become and exceptional HR Generalist.
Key Deliverables:
Understand the business strategy and support the people agenda for the UK to support its delivery
Ensure that legal obligations are not compromised in respect of ER Casework.
HR Coordinator advises and provides coaching to Line Mangers on ER in line with UK employment law and company policy to resolve matters to satisfactory conclusion, balanced against timely closure of issues.
The role will be championed with a can-do attitude and will drive efficiency of HR department and People Managers performance.
Producing formal communication such as invite letter, outcome letters, confirmation of flexible working, AWOL letters etc as requested by Managers
Ensuring all documentation created or shared with you is uploaded and stored on company filing system (People Doc) in a timely manner
Regularly attending ER calls with Area Managers and/or HR Advisor to increase knowledge, and to lead on calls when appropriate
Creating, submitting and managing the return of OH and GP referrals
Arranging, attending or supporting Managers with Welfare calls
Daily Workday approvals and weekly escalations to HRBP/HR Advisor for those that require additional input/ approvals.
Daily monitoring of PS Home queries and escalations to HRBP/ HR Advisor if required.
Maintaining and updating the ER/ issues log –daily to enable HRBPs to run MI as required
Assisting with ad hoc reporting
Supporting L&D/Recruitment Project initiatives as required
Managing Leavers process, resignation inbox, the exit interview process to include, but not limited to, generating exit interview and conducting interviews as appropriate
Collate Exit Interview and New Hire Survey feedback for HRBP/HR Advisor
Managing and submitting the Payroll Watchlist to Payroll monthly, as well as being the first port of call for Payroll queries within the HR team
Maintains continuous self-development in employment law knowledge by regular reading/ attending seminars (case law, updates, EAT decisions, legal updates)
Comply with GDPR law and requirements
Processing DSAR requests in timely and discreet manner
Personal characteristics and skills required:
As well as strong communication skills, a personable nature and the ability to work unsupervised, you’ll also have:
A methodical, accurate and organised approach, with excellent attention to detail
Experience in a fast-paced environment (preferred) and proven ability to multi task and prioritise in a busy, changing workload
A high competence in administrative duties.
A ‘roll your sleeves up’ attitude
Excellent time management and organisational skills
Flexibility and an ability to work autonomously
A strong customer service ethos - always putting the needs of the employee and manager first
A willingness to learn, being solution orientated and to continually review and suggest improvements to processes.
An ability to be discreet and professional and maintain confidentiality of information is key
Ability to cope in a fast, dynamic and ever evolving environment in a calm and professional manner
Strong interpersonal skills
Strong written and verbal communication skills
Fluent in English
It is preferable but not essential that you have some experience at a HR admin/Coordinator role level
It is essential that you are looking to pursue a broader career in Human Resources.
Qualifications/ Requirements
Excellent computer skills including strong knowledge of Microsoft Word, Excel, PowerPoint and Outlook
HRIS skills (experience in working with Workday would be an advantage)
Some generalist HR exposure (preferred)
CIPD qualification would be advantageous, but is not essential
Why Travelex?
To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on.
Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce and international payments.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.
Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.