Job Information
United Site Services General Manager Field Ops in Gastonia, North Carolina
Primary Purpose
About USS
You may not notice us, but we are always there. The USS team takes pride in providing essential services like portable restrooms and sinks, temporary fence, roll off dumpsters at construction sites, industrial facilities and live events in communities all across the nation. The USS frontline operations teams make it happen for our customers everyday, rain or shine. From maintaining our equipment and delivering it to customer sites with ongoing, industry leading service, no two days are ever the same. When you join Operations at USS, you join a team with high standards that takes care of each other like family. We are committed to your personal development and are here to help you reach your career and life goals. If you’re ready to take on a fast-paced environment and work with the largest player in the portable sanitation space, then apply today to Go Places with USS!
PRIMARY PURPOSE
The General Manager is a dynamic leadership role that is responsible for overseeing all activities of multiple branches. This is a highly collaborative role working with Regional Vice Presidents, Operations Managers/Supervisors, and other Operations personnel to ensure branches are running at their best.
Essential Functions
ESSENTIAL FUNCTIONS
• Manage and coordinate all operational activity for the branches
• Monitor all service levels, deliveries, pickups, installations, and projects to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
• Work directly with other departments to ensure excellent communication within the region
• Work with various departments to resolve customer service & delivery issues
• Work with Area Managers in other areas to coordinate asset transfers
• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, fuel, etc
• Work with the Regional Vice President to develop and implement standard practices, efficiency recommendations, etc
• Responsible for oversight of fleet DOT administration including, log books & record maintenance, etc. to ensure compliance is being met
• Responsible for the supervision of the administration of the company's safety program at the branch(es) to ensure compliance. Work with Safety & HR departments to coordinate training, where necessary
• Responsible for employee development & conducting periodic performance reviews
• Create and maintain a positive, safe, and effective work environment
• Operate a variety of company vehicles as needed
• Pull trailers with company vehicles as needed
• Manage the budget and P&L of the branches
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position has supervisor responsibilities.
Qualifications
QUALIFICATIONS
EDUCATION
Min/Preferred Education Level Description
Minimum 2 Year / Associate Degree or technical school and/or training or equivalent
combination of education and experience.
EXPERIENCE
Minimum Years of Experience Maximum Years of Experience Comments
2 of years related experience
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
• Customer Service
• Teamwork
• Time Management
• Organization
• Communications
• Decision Making and Problem Solving
• Have experience with multi-stop routing systems & dispatch procedures
• Computer knowledge (Navision, Microsoft Office & routing/logistics software)
• Excellent written and verbal communication skills
• Knowledge of financial statements
• Experience managing a budget
• Knowledge of all company assets in inventory
• Knowledge of proper cleaning, repair, service, and maintenance of those assets
• Valid Driver License
PHYSICAL REQUIREMENTS
Demand Frequency
Sit while driving and stand while servicing products Frequent
Use hands and fingers to handle, control or feel objects tools or controls Frequent
Repeat the same movements Frequent
See details of objects that are less than a few feet away and also at greater distance Frequent
Speak clearly so customers can understand Frequent
Understand the speech of another person Frequent
Hear sounds and recognize the difference between them Frequent
Walk up to 30 minutes at a time without exertion Frequent
Enter and exit equipment by stepping and kneeling Frequent
Lift up to 40lbs from your waits to your shoulders Frequent
Lift 30lbs from the floor to your head Frequent
Crouch and squat Frequent
Push 100lbs and pull 100lbs horizontally Occasional
Regularly sit while answering phones or reply to emails Frequent
Regularly repeat the same movements when entering data at the computer Frequent
Regularly see details of objects that are less than a few feet away Frequent
Focus on one source of sound and ignore others Frequent
See differences between colors, shades and brightness Frequent
All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
Paid Time Off (pro-rated for Part-Time employees)
Paid Holidays
Medical/Pharmacy
Dental
Vision
100% Employer-Paid Short-Term Disability
100% Employer-Paid Long-Term Disability
100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal Life
Voluntary Dependent Life
Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
401(k) with employer match
100% Employer-Paid Employee Assistance Program (EAP)
Employee Discounts
EEO STATEMENT
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
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