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United Site Services General Manager Field Ops in Gastonia, North Carolina

Primary Purpose

About USS

You may not notice us, but we are always there. The USS team takes pride in providing essential services like portable restrooms and sinks, temporary fence, roll off dumpsters at construction sites, industrial facilities and live events in communities all across the nation. The USS frontline operations teams make it happen for our customers everyday, rain or shine. From maintaining our equipment and delivering it to customer sites with ongoing, industry leading service, no two days are ever the same. When you join Operations at USS, you join a team with high standards that takes care of each other like family. We are committed to your personal development and are here to help you reach your career and life goals. If you’re ready to take on a fast-paced environment and work with the largest player in the portable sanitation space, then apply today to Go Places with USS!


The General Manager is a dynamic leadership role that is responsible for overseeing all activities of multiple branches. This is a highly collaborative role working with Regional Vice Presidents, Operations Managers/Supervisors, and other Operations personnel to ensure branches are running at their best.

Essential Functions


• Manage and coordinate all operational activity for the branches

• Monitor all service levels, deliveries, pickups, installations, and projects to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care

• Work directly with other departments to ensure excellent communication within the region

• Work with various departments to resolve customer service & delivery issues

• Work with Area Managers in other areas to coordinate asset transfers

• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, fuel, etc

• Work with the Regional Vice President to develop and implement standard practices, efficiency recommendations, etc

• Responsible for oversight of fleet DOT administration including, log books & record maintenance, etc. to ensure compliance is being met

• Responsible for the supervision of the administration of the company's safety program at the branch(es) to ensure compliance. Work with Safety & HR departments to coordinate training, where necessary

• Responsible for employee development & conducting periodic performance reviews

• Create and maintain a positive, safe, and effective work environment

• Operate a variety of company vehicles as needed

• Pull trailers with company vehicles as needed

• Manage the budget and P&L of the branches

• Perform other duties as assigned


This position has supervisor responsibilities.




Min/Preferred Education Level Description

Minimum 2 Year / Associate Degree or technical school and/or training or equivalent

combination of education and experience.


Minimum Years of Experience Maximum Years of Experience Comments

2 of years related experience


• Customer Service

• Teamwork

• Time Management

• Organization

• Communications

• Decision Making and Problem Solving

• Have experience with multi-stop routing systems & dispatch procedures

• Computer knowledge (Navision, Microsoft Office & routing/logistics software)

• Excellent written and verbal communication skills

• Knowledge of financial statements

• Experience managing a budget

• Knowledge of all company assets in inventory

• Knowledge of proper cleaning, repair, service, and maintenance of those assets

• Valid Driver License


Demand Frequency

Sit while driving and stand while servicing products Frequent

Use hands and fingers to handle, control or feel objects tools or controls Frequent

Repeat the same movements Frequent

See details of objects that are less than a few feet away and also at greater distance Frequent

Speak clearly so customers can understand Frequent

Understand the speech of another person Frequent

Hear sounds and recognize the difference between them Frequent

Walk up to 30 minutes at a time without exertion Frequent

Enter and exit equipment by stepping and kneeling Frequent

Lift up to 40lbs from your waits to your shoulders Frequent

Lift 30lbs from the floor to your head Frequent

Crouch and squat Frequent

Push 100lbs and pull 100lbs horizontally Occasional

Regularly sit while answering phones or reply to emails Frequent

Regularly repeat the same movements when entering data at the computer Frequent

Regularly see details of objects that are less than a few feet away Frequent

Focus on one source of sound and ignore others Frequent

See differences between colors, shades and brightness Frequent

All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.

  • Paid Time Off (pro-rated for Part-Time employees)

  • Paid Holidays

  • Medical/Pharmacy

  • Dental

  • Vision

  • 100% Employer-Paid Short-Term Disability

  • 100% Employer-Paid Long-Term Disability

  • 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

  • Voluntary Employee Life & Accidental Death and Dismemberment

  • Voluntary Spousal Life

  • Voluntary Dependent Life

  • Hospital Indemnity, Accident and Critical Illness

  • Commuter/Transit Account

  • Healthcare Flexible Spending Account

  • Dependent Care Flexible Spending Account

  • Health Savings Account

  • 401(k) with employer match

  • 100% Employer-Paid Employee Assistance Program (EAP)

  • Employee Discounts


United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.