Experience Inc. Jobs

Hours of Work :

7:00 am-4:00 pm

Days Of Week :

5

Work Shift :

Job Description :

• JOB TITLE: FRONT/BACK-OFFICE COORDINATOR DEPARTMENT: PATIENT CARE FACILITY SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER AND INDIRECTLY WITH MEDICAL STAFF & BILLING MANAGER SUPERVISION EXERCISED: EXERCISES SUPERVISION AS ASSIGNED OVER MEDICAL ASSISTANTS, NURSING STAFF AND PATIENT REPRESENTATIVES JOB SUMMARY: ASSIST OFFICE MANAGER WITH OPERATION AND MANAGEMENT OF FRONT AND BACK OFFICE FOR FACILITIES WITH FIVE (5) OR MORE PHYSICIANS.DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.)Maintain strictest confidentiality; performs all Medical Assistant and Patient Representative duties as required. Assist the Office Manager in compliance with facility policies and procedures; always serving by example, following policies and procedures. Offers guidance to all staff on predetermined operational procedures. Trains Patient Representatives and Medical Assistants. Oversees Physician’s scheduling according to individual physician protocols. Advise Office Manager of problems and concerns in the facility and participate in problem solving. Advise and delegate duties to all staff members as directed; perform front and back-office duties as needed. Monitors education certifications of staff to assure legislative compliance. Assist Office Manager with monthly staff meetings, attends meetings and performs duties as assigned. Communicate office changes to both back and front office staff. Inform staff of any insurance plan changes, coding changes, or any new protocols to be adopted by front office staff as directed by Office Manager. Assists in care and upkeep of department equipment and supplies, including calibration and record keeping in accordance with current policy and procedures. Responsible for notifying Office Manager of any daily activity that is not timely. Assure that requested information for filing of insurance claims is forwarded to the Central Billing Office. Trains staff, serves as a resource to other clinical staff and maintains training and orientation material for new hires. Participates in continuing education and other appropriate activities to maintain professional competence. Present purchase orders to Office Manager for authorization. Match packing slips with received supplies; attach verified packing slips and authorized purchase orders; turn into Office Manager. Performs lead duties for staff to ensure optimal patient flow and excellent customer service in accordance with company policies, practices and procedures. Works with other staff members to foster a team approach to achieve the highest quality of patient care and cooperation. Supports the clinic efficiency and cohesion. Follows established policies and procedures. PERFORMANCE REQUIREMENTS KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of the following: organization policies and procedures, medical practices and systems, computer systems and applications, healthcare administration practices, skills in examining and evaluating data with reference to standards and requirements. Skilled in written and verbal communication, greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Skilled in adult education and development, ability to work effectively with all departments, staff, patients, and external agencies. First line problem solving skills with the ability to listen, understand, and solve or escalate provider issues before they become more serious. EDUCATION: High school education or equivalent.College or business training classes preferred.Associates degree or higher; Medical Assistant, LVN or RN. EXPERIENCE AND SKILLS: Strong communication skills with consistent incorporation of judgement and discretion. Working knowledge of medical terminology and coding. Two years’ experience in a front office using medical management software. Typing or data entry at least 40 w.p.m. Previous minimum of two years in a back office within a medical setting or two years nursing experience. Demonstrated leadership capabilities Demonstrated establish and maintain working relationship with all levels of colleagues. Demonstrated above average organizational. Demonstrated excellent customer service skills. Demonstrated professional/positive attitude. TYPICAL PHYSICAL DEMANDS Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Involves standing and walking. Occasionally lifts and carries items weighting up to 100 pounds with assistance. Requires normal visual acuity and hearing. Requires exposure to bodily fluids. TYPICAL WORKING CONDITIONS Work is performed in an office environment and requires desk work, frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry or upset people. Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.

Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 60 healthcare clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace:

• 150 Top Places to Work in Healthcare by Becker’s Hospital Review , 2023

• Top 10 Military Friendly® Employer, Gold Designation, 2023

• Top 10 Military Spouse Friendly® Employer, 2023

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Magnet® designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers

• 150 Top Places to Work in Healthcare by Becker’s Hospital Review , 2023

• Top 10 Military Friendly® Employer, Gold Designation, 2023

• Top 10 Military Spouse Friendly® Employer, 2023

Equal Opportunity Employer

It is the policy of Methodist Health System (MHS) to select, develop, and promote employees based on individual ability and job performance. It has been, and will continue to be, the policy of MHS to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, religion, national origin, age, sex, sexual orientation, gender expression, disability, marital status, genetic information or ancestry. This policy affects decisions including, but not limited to, an employee’s compensation, benefits, terms and conditions of employment, opportunities for promotion, training, development, transfer all other privileges of employment. MHS is committed to maintain a working environment free of intimidation, workplace discrimination and harassment. Retaliation or attempted retaliatory behavior that occurs as a result of an employee’s exercise of their rights under this policy or any other statutorily protected right is strictly prohibited and will be grounds for disciplinary action.