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AIML - Engineering Manager, Device Infra Cloud Engineering

Garland,Texas,United States

Software and Services

If you're passionate about building technology that will make a difference, we may have the job for you. The position requires an outstanding Engineering Manager with a solid track record of driving highly cross-functional projects dependent on innovative infrastructure and operations. This role is critical in driving quality improvement for products impacting over 1 billion customers and is crucial to crafting the highest-quality user experience that Apple customers expect and love.

Description

This role enables you to build your knowledge of the entire fleet of Apple devices, including iPhones, Macs, AppleTVs, and Apple Watches, with a particular emphasis on Siri. You will have the opportunity to make a big impact on both internal Apple engineers and the billions of users who use our products. You will prepare devices and systems for testing (setup, software installation, testing, debugging, repairing systems). Manage inventory of test equipment and track the location of items. You will have a strong teamwork ethic as we engage with many teams, including everything from network to engineering. You will resolve issues in our current tool for automated device management and implement new features. You will help to run, maintain, and organize lab workspaces and interact with prototypes and components, including supporting test setups, debug sessions, etc., and you will be constantly moving lab support systems forward by iterating the current processes to make them more efficient. You will use ARD, SSH, Telnet, and other CLI to deploy, maintain, and debug remote machines and devices. This role may require lifting, moving, and carrying equipment up to 20 pounds.

Minimum Qualifications

• AS/BS in a technical field or equivalent experience

• 5+ years experience in an automation device lab environment

• Experience in driving large-scale program-building automated testing environments & operations

Key Qualifications

Preferred Qualifications

• Experience with device deployment and management of macOS & iOS

• Experience triaging issues and fixing both Apple software and hardware

• Preferred 5+ years of experience in administering macOS & iOS

• A positive and respectful attitude

• A passion for providing reliable services at scale

• Superb collaboration skills with excellent written and verbal communication

• The ability to understand troubleshooting methodology for large-scale systems and intricate systems

• Deep understanding of web services, how they operate, and what needs monitoring and alerts

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .