Experience Inc. Jobs

Description

We are looking for a Customer Service Representative to join our team in UNIONDALE, New York on a per diem basis. As part of our team, you will be responsible for providing exceptional customer service to event attendees, handling queries, and maintaining accurate event records. This role offers a short term contract employment opportunity.

Responsibilities:

• Provide top-notch customer services to event attendees

• Greet guests and provide them with necessary directions or information

• Handle inbound and outbound calls in a professional manner

• Efficiently manage customer inquiries through email correspondence

• Maintain accurate records of customer interactions

• Utilize Microsoft Excel and Word to manage and process data

• Enter customer details and orders into the system accurately

• Schedule appointments as per the event requirements

• Ensure all customer-related tasks are carried out in compliance with the industry standards

• Work collaboratively with team members to achieve overall customer service goals.

Requirements

• Proficient in answering inbound calls and managing inbound/outbound calls.

• Experience in a call center customer service role.

• Strong customer service skills including the ability to manage and respond to different customer situations.

• Proficient in data entry tasks with the ability to enter and update customer information in databases.

• Ability to manage email correspondence and respond to customer inquiries via email.

• Proficient in Microsoft Excel and Microsoft Word.

• Experience in order entry and processing customer orders accurately.

• Ability to schedule appointments efficiently and manage multiple schedules.

• Strong communication skills, both verbal and written.

• Ability to work in a team environment and collaborate with colleagues.

• Demonstrated problem-solving skills with the ability to handle customer issues and complaints.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• High school diploma or equivalent required.

• Previous experience in a customer service role preferred.

• Willingness to participate in ongoing training and development opportunities.

• Strong attention to detail and organizational skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .