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This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2251581 Customer Engagement Management Advisor

BCforward is currently seeking a highly motivated *Customer Engagement Management Advisor in Garden City, ID USA 83714.*

Position Title: Customer Engagement Management Advisor

Location:

Garden City, ID USA 83714.

Anticipated Start Date: Tentative start Date 08/13/2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 02 year\'s Contract with a strong possibility of extension

Job Type: [FULL TIME (\>=40 HRS WEEKLY) [CONTRACT], [ONSITE]

Pay Range: \$25/hr - \$28/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
• Works on problems of diverse complexity and scope.
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• Ability to handle most unique situations.
• May seek advice in order to make decisions on complex business issues.

Requirements:

• First level university degree or equivalent experience.
• Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).Knowledge and Skills: Advanced communication skills with ability to convey high impact messages clearly (verbal, written and presentation) to peers and management within and outside of HP. Mastery in English and local language as well as other languages as required.
• Advanced understanding of highly complex internal operational issues (e.g., opportunities to improve current processes).
• Advanced problem-solving and analytical skills.
• Broad, in-depth knowledge of the end-to-end process of sales operations.
• Solid knowledge of local legal compliance issues.
• Advanced teamwork and collaboration skills.
• Demonstrated project management skills.
• Ability to structure and apply advanced organizational skills to manage daily operational issues.

Roles & Responsibility:

• Leads team effort of individual contributors to resolve moderately complex issues.
• Acts as a first point of contact for \"top-tier\" customer accounts with high complexity, coordinating support on a broad range of daily operational matters.
• Resolves high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure).
• Coordinates with or leads other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
• Champions a specialized topic (e.g., order management, special pricing) and trains other team members.
• Spearheads efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
• Represents team as a subject matter expert on complex internal processes to other functions and organizations.

Keywords:

Customer Engagement Management Advisor

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and echnology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward\'s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability