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Wayfair Senior Manager, Agile Project Lead in Galway, Ireland


<p><strong>Who are we?</strong></p>

<p><span style="font-weight: 400;">Wayfair offers Europe’s largest online selection of home furnishings, décor, home improvement and many more. We aim to both delight our customers by enabling amazing experiences shopping with us and partner with suppliers to win online, helping them grow and evolve, by providing them second to none services. Core to what we do are our services teams who interact with our customers, suppliers, carriers and partners to ensure that we deliver perfect orders and resolve any challenges that arise. This team is multifunctional, across many geographies across Europe and acting as both our operational lighthouse and centre for operational excellence.&nbsp;</span></p>

<p><span style="font-weight: 400;">We are looking for a Manager to act as a cross functional partner, and help us manage and evolve the way we drive high impact projects and initiatives across our Customer and Operations Services team. Sitting at the crucial intersection between our customers, partners, carriers and our internal Wayfair teams, this role will accelerate Wayfair towards our vision of delivering profitable growth, and a perfect order experience for our customers.&nbsp;</span></p>


<p><strong>What you will do</strong></p>


<li style="font-weight: 400;"><span style="font-weight: 400;">Set the standards for us to deliver initiatives across an organization of 1,000’s of colleagues across many functions, leveraging agile methodologies</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Train and coach leaders and initiative managers on how to identify, size, design and deliver their efforts, adopting best practices and bringing them to the next level as change agents.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Own and manage our multiple operational sprints across Services, ensuring timely execution, supporting leads execute and acting as an enabler for the organization&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Act as a Senior Leader across global initiatives, incorporating them into our Initiative management process and helping us weave into the priority setting</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Remove obstacles to initiative progress, collaborate with others to prioritise effort, support senior leads, make trade offs and evolve our plans as operational realities change.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to leverage improvement methodologies to improve performance, remove blockers or find new solutions</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Lead our regular initiative governance across services, act as our quality gate to ensure standards for initiative management are adhered too and lead common agile governance (e.g.. Post mortems, backlog reviews etc…)&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Lead the effort to track long term impact of our initiatives, collaborating with other functions to quantity and validate impact</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Accountable for the overall health of our initiative management process across European Services and compliance to our standard.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for the delivery of our ambitious plans across Europe, collaborating with leaders to a timely execution</span></li>



<p><strong>What you will need</strong></p>


<li style="font-weight: 400;"><span style="font-weight: 400;">A desire to work in and improve upon a fast-paced technology-driven business environment.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable with ambiguity, being able to build and run at the same time, energised by a complex and every changing environment.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in leading agile organizations and initiatives, combining operations and technology - supporting others deliver bottom line impact.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">E-commerce, retail, consumer goods, or internet services experience and/or consulting background is advantageous</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">An accredited college or university degree and / or certification with emphasis on initiative management, agile methodology , product management or operations</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Strong analytical skills, and comfortable utilizing data to solve problems and following structured approach</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable with data analysis tools (e.g., Google Data Studio, Tableau, Lookers), ideally with experience using SQL and Database navigation.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing projects from inception to completion, in an agile environment - using methodologies suited for fast paced, technology rich environments (e.g., Prince2 Agile PM, Certified Scrum Master, Six Sigma)</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">An open personality and confidence to work with mid level business partners</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Strong communication skills, happy to work with individuals, senior leaders or large groups</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing and building relationships cross functionally&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing and developing other team members</span></li>

</ul><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>