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Summary This vacancy is for a Program Analyst in the Office of the Secretary within the Department of Commerce. Responsibilities As a Program Analyst, you will perform the following duties: Provides direction and oversight for project management, database administration, account administration, network & desktop support, security, Help Desk & Customer Support and software configuration management. Confidently and professionally provide information to end users, stakeholders, and program points of contact. Provides briefings, when requested, in front of executive stakeholders at the agency. Drafts and edits various informational correspondence, memos, reports, etc. to end users, stakeholders, and program points of contact. Provides excellent customer service to end users and stakeholders including responsive and professional communications, efficient resolution to issues, and prompt adherence to deadlines. This Job Opportunity Announcement may be used to fill other Program Analyst ZA-0343-5 FPL V positions within the Department of Commerce in the same geographical location with the same qualifications and specialized experience. This position is also advertised under OS-OFM-ST-24-12562357, which is open to Merit Promotion eligible applicants. You must apply to both announcements if you want to be considered for both. Requirements Conditions of Employment You must be a U.S. citizen to apply for this position. You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use of possession of drugs. A probationary period may be required. Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see https://www.sss.gov/). If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. Drug Test Required: NO License required: NO Pre-employment physical required: NO Bargaining Unit Position: NO Confidential Financial Disclosure Report (OGE form 450): NO Permanent Change of Duty Station (PCS) Expense: WILL NOT be paid Qualifications Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. This position is being filled under the DOC Alternative Personnel System (CAPS). The system replaced the Federal GS pay plan structure. Under CAPS, positions are classified by career, pay plan, and pay band. Non supervisory positions cap out at interval 3 of the band. The ZA-V is equivalent to the GS-15 grade level. To qualify at the ZA V or GS-15 level: SPECIALIZED EXPERIENCE: You must possess one full year (52 weeks) of specialized experience equivalent to the ZA-IV or GS-14 in the Federal service. Specialized experience is defined as: Provides project management expertise related to system implementation activities; Provides direction and oversight for database administration, system/application administration, network and desktop support, security, help desk and customer support, and software configuration management; Independently resolves problems that require considerable innovation and originality in determining the nature and extent of problem areas; AND Leverages strong communication skills at all levels of the organization. Education There is no positive education requirement for this position. Additional Information The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment. Veterans Employment Opportunities Act (VEOA) 30% or more disabled veterans Persons with disabilities Career Transition Assistance Plan (CTAP) Interagency Career Transition Assistance Plan (ICTAP) ICTAP and CTAP Eligibles: CTAP and ICTAP candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. Information about ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: Employee Guide to Career Transition CTAP applicants MUST submit the following documents: A copy of your specific RIF notice; notice of proposed removal for failure to relocate; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice eligibility for discontinued service retirement, or similar notice). A copy of your SF-50 "Notification of Personnel Action", noting current position, grade level, and duty location; A copy of your latest performance appraisal including your rating; and Any documentation from your agency that shows your current promotion potential. ICTAP applicants MUST submit the following documents: A copy of your RIF separation notice; notice of proposed removal for failure to relocate; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; A copy of your SF-50 "Notification of Personnel Action" documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc; A copy of your latest performance appraisal including your rating; and Any documentation from your agency that shows your current promotion potential. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES, or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.