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NTT America Solutions, Inc. End User Computing and Applications Manager in Gaberone, Botswana

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The End User Computing and Applications Manager works with colleagues and contributes to the development and design of complex solutions based on their technical knowledge across two or more technology domains. The individual in this position is required to complete the overall technical design and build of the large, complex elements of the solution to meet a client’s business requirements.

What you'll be doing

Key Roles and Responsibilities:

  • Provides detailed and specific advice regarding the application of their specialism(s) to the organisation's planning and operations.

  • Responsible for solution design, business development and transition of projects from presales to delivery as well as ongoing sales support.

  • Select and apply appropriate design standards, methods and tools, consistent with the agreed enterprise and solution architectures and ensure that these are effectively applied and adopted.

  • Guide successful implementation and execution of system solutions.

  • Contributes to the development of solution architectures in specific business, infrastructure or functional areas.

  • Map business processes and relationships clearly, in line with the solution features, and ensure that the recommended approach supports the overall scope of the solution.

  • Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.

  • Provides pre-sales technical support and expertise in analysing client requirements, in conjunction with the client’s current infrastructure, architecture, system capabilities and business challenges.

  • Responsible for influencing and guiding members of the Sales team to ensure that they are equipped to close deals.

  • Provides input to the requirements baseline and investigates, manages and applies authorised requests for changes to base-lined requirements, in line with change management policy.

  • Develop the technical design document to match the solution design specifications.

  • Lead the scope of work determination, product pricing and RFP/RFI responses and assist with the decision to pursue or abort a deal.

  • Manages client proof of concept (POC) initiatives, which require appropriation of appropriate resources, and setup and delivery of the POC.

  • Provide coaching and mentorship to junior Technical Architects

Knowledge, Skills and Attributes:

  • Good product knowledge integrated with deep technology understanding

  • Solid understanding of the vendor’s products, business and technology positioning

  • Excellent communication skills both verbal and written

  • Ability to establish and create excellent client relationships with their technical expertise

  • Ability to develop and leverage their knowledge of reference architectures

  • Continuously maintain knowledge of trends and development in technology domains

  • Deep and specialist knowledge of the problem domain that their systems are to provide solutions for

  • Demonstrated knowledge in core frameworks used

  • Basic understanding of key vendor subscription models such as Microsoft EA

Academic Qualifications and Certifications:

  • Qualification in Information Technology, Computer Science or Information Systems

  • Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.)

  • Relevant vendor and industry certifications, e.g. Microsoft, Oracle, SAP

  • Software and programming languages, e.g. C++ SAFe Scaled Agile certification advantageous

Required Experience:

  • Advanced track record as a developer and architect of new systems/solutions

  • Advanced work experience working as a systems administrator or network engineer

  • Advanced client engagement and development consulting experience

  • Experience managing expectations when balancing alternatives against business and financial constraints

  • Extensive experience in a variety of architectures for specific domain or specialization

  • Experienced designer and development know-how

  • Advanced project management experience

  • Advanced experience presenting technical solutions to non-technical audiences

  • Experience working in an agile development environment

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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