Experience Inc. Jobs

Employment Type:

Full time

Shift:

Description:

Position Purpose

The Service Line Director is responsible for managing the day-to-day operations of the of Local Health Ministry by ensuring a patient centered delivery of care, with a highly engaged, collaborative Physician, Nurse and support team. They will support local financial performance, quality/safety/risk programs, continuous improvement activities, and regulatory compliance. They will also lead growth activities by strengthening relationships locally through awareness campaigns, outreach activities, and maintaining community partnerships. The role of the Director is crucial to ensuring the effective management and coordination of health services within Holy Cross. This position demands a high level of expertise, dedication, and leadership to foster a healthy environment and improve outcomes. Identifies, defines & solves complex problems that impact the management & direction of the business. The director assists with implementation of defined strategies and provides leadership for budgeting and financial management, strategic planning, human resources, facilities/space, compliance, and safety. This position leads the department operations, establishes the administration's organizational structure and environment, and has oversight functions for administrative policies and procedures in the department.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Core Functions

• Provides administrative direction and coordination of day-to-day functions, including those involving other entities whose work impacts the business of the department.

• Ensures departmental employment activities and practices are following Trinity Health policies.

• Understands revenue and expense management. Manages financial resources for the department to achieve optimal utilization and outcomes.

• Promotes high standards and holds staff and providers accountable for policies involving personnel/payroll, purchasing, budget management, and travel.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with Trinity Health policies and procedures.

• Create and connect strategic networks – at multiple levels both internally and externally – and foster non-authority-based relationships that advance our Mission-Values-Culture.

• Oversees the administrative management of programs to include analysis of charge capture, reimbursement patterns, management of billing processes/practices, clinical productivity, development, negotiation, and execution of contracts.

• Participates in the analytical review of monthly budget reports to satisfy requirements of institution.

Leadership

• Accountable for the selection, evaluation, and overall success of the functional teams

• Providing advice, guidance and leadership to direct reports in developing strategies and in the achievement of departmental performance and personal goals.

• Oversees people management, including executive oversight of staff human resource.

Strategic Support & Accountability

• Collaborates in strategy development and deployment of functional area priorities and initiatives.

• Responsible for supporting regional efforts to comply with priorities.

• Organization-wide focal point for establishing functional strategies and governance over financials and staffing.

• Develops business performas, analysis and plans for new or revised programs and services.

• Develop knowledge of current trends and the latest advancements within the assigned service line.

Direction and Growth

• Provides leadership and guidance to team, fostering collaborative planning, innovation and decision-making ensuring the achievement of financial, operational and strategic plans with a focus on excellence in people-centered care in a variety of delivery settings.​

• Champions change and improvement - seeks out and employs effective change management and performance improvement techniques and tools.​

• Leading standardization/systemness and optimization of policy, process, methodology, and establishing a community of practice.

• Oversee Vendor/Contract Labor Management including centralizing strategy and optimizing spend.

• Builds community based and internal physician and network relationships ensuring optimal in network retention.

• Responsible for operations that lend to year over year growth.

Operational Delivery

• Directs operations to achieve forecasted results and other financial criteria, and to preserve the capital funds invested in the organization. Evaluates financials and workforce management metrics regularly and systematically.

• Supports efforts to improve service efficiencies that drive increased quality and responsiveness to marketplace needs.

• Responsible for measuring and reporting KPIs/metrics and value delivery.

• Providing advice, guidance, and leadership for the colleague life cycle.

• Maintains a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

• Achieve/Maintain certifications and accreditations in designated service lines.

Education:

• Bachelor’s degree required (preferably in relevant field)

Certification and Licensing:

• Not Applicable

Experience:

• Minimum of Five years of healthcare experience required. 3 – 5 years of leadership or management experience required. Service line experience strongly preferred.

• Advanced interpersonal skills to maintain productive colleague engagement and to ensure meaningful follow-up.

• Demonstrated leadership knowledge, skill, experience, and abilities leading teams while cultivating strong partnerships and relationships and working cooperatively with people of diverse racial, cultural and ethnic identities, styles, beliefs, and functional responsibilities.

• Must be able to effectively communicate the service line operations and financial implications of decisions to diverse audiences.

Knowledge, Skills and Abilities:

• Knowledge of business and management principles.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to maintain effective interpersonal relationships.

• Knowledge of business and management principles.

• Commitment to the Trinity Health’s mission and core values

• Ability to manage the short- and long-term space planning and design needs of the service line.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran