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Network Solutions Engineer III

Who is Epsilon:

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:

In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you’ll work:

This fully remote opportunity allows you the flexibility to work from home in support of the USDA ENS program.

Our Customer’s Mission :

At USDA Enterprise Network Services (ENS), our customers mission is to drive the modernization of telecommunication systems throughout the USDA, redefining the delivery of services, enhancing capabilities, and evolving into a world-class digital and business intelligence organization. ENS is committed to building strategic partnerships that connect the USDA with the global community, while providing adaptable solutions for the strategic delivery of support services. ENS ultimate goal is to deliver high-quality results that support the ongoing IT modernization efforts within the USDA, paving the way for a more efficient and innovative future.

An average day:

As Network Solutions Engineer III, you will support the USDA Network Enterprise Division (NED) and the Enterprise Network Services (ENS) program. The Network Solutions Engineer III is responsible for delivering architectural technical solutions, conducting network analysis, leading technical efforts on projects, project management, and ensuring the efficient functioning of data, voice and video services on USDA's wide area network (WAN), cloud networks, and local area network (LAN). This role will use advanced expertise in networking, cloud platforms, project management, and network security to drive optimization, efficiency, and scalability within the USDA's IT infrastructure. In this position you will:

• Deliver monthly bandwidth utilization trend analysis reports for the USDANet WAN using approved tools such as Science Logic and any future tools available to USDA.

• Generate ad hoc bandwidth utilization reports as needed to respond to customer-driven business requirements.

• Conduct contrast analysis by comparing managed network service provider's port utilization reports with USDA's data, providing comprehensive insights.

• Utilize network analytics and trend analysis techniques to predict capacity performance issues within the USDA network.

• Provide written or verbal analysis upon request to preemptively address potential network issues.

• Perform quarterly gap analysis to compare managed network service provider's solution architecture against USDA requirements for USDANet managed services, delivering detailed analysis reports.

• Deliver comparative analysis reports that compare USDA WAN technology requirements to managed network service provider's technology roadmaps.

• Research new technologies, solutions, and products in areas such as enterprise architecture, DNS, software-defined networking, zero trust, remote access services, IP address management, circuit capacity analysis, Unified Communications Services, and Cloud Service Gateways.

• Provide recommendations to inform USDA's technology roadmaps, focusing on scalability, security, and cost-efficiency.

• Develop and deliver process documentation, including Standard Operating Procedures (SOPs), briefings, reports, diagrams, process, and procedural updates.

• Store and manage documentation within Service Now or ENS SharePoint site as determined.

• Lead walkthroughs of processes with stakeholders to ensure proper understanding and adherence.

• Attend all audit and assessment meetings, track activities, develop responses, document responses, and support ENS audits, security assessments, and data calls.

• Develop and manage remediation plans derived from audit and assessment recommendations, ensuring adherence to USDA and NIST standards (with USDA-specific modifications).

• Serve as a Senior Network Engineer responsible for designing, building, troubleshooting, and maintaining the enterprise networking environment, including expertise in firewalls, load balancing, DNS, and Cloud Platforms (Azure, AWS, and Google Cloud).

• Lead architectural technical solutions working with contract partners and federal employees to ensure high availability, reliability, and scalability.

• Provide advanced troubleshooting support for local, wide, and cloud networks, including firewall management, load balancing, DNS, cloud platforms (Azure, AWS, and Google Cloud), and advanced routing protocols (MPLS, BGP, EIGRP, segmented VLANs/VRFs).

• Evaluate, coordinate, and consult on network devices such as routers, firewalls, load balancers, and ensure optimal configurations and performance.

• Support Cloud network operations projects and execute ENS-approved tasks, including managing VPCs, subnets, NAT Gateways, Load Balancers, cloud firewalls, Security Groups, and Network ACLs.

• Lead and manage projects to implement and maintain cloud-based services, ensuring alignment with USDA requirements and best practices.

• Perform tasks such as configuring VPCs, subnets, load balancers, VPN gateways, and managing cloud firewalls, Security Groups, and Network ACLs.

• Support network operations projects and service desk advanced technical incidents and problem management, including 24/7 on-call support.

• Perform advanced troubleshooting of cloud network components, monitor performance, and provide recommendations for optimization and security.

• Lead network operations projects, including planning, execution, monitoring, and delivery, ensuring that all projects are completed on time, within scope, and budget.

• Coordinate with multiple stakeholders, including ENS branches, USDA agency stakeholders, managed service providers, and cloud service providers (CSPs), to gather requirements, develop project plans, and execute approved network architecture projects.

• Contribute to ticket resolutions and change management processes, including creating and reviewing change requests, managing cloud network components, and ensuring compliance with ITIL processes.

• Develop and maintain cloud architectural, engineering, and operational network documentation, supplementing service provider technical documentation and diagrams for accuracy.

• Work closely with cross-functional teams and stakeholders to identify and recommend network security best practices.

• Collaborate with stakeholders to implement approved security policies, standards, and processes.

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's preferred).

• At least 8-10 years of experience in network engineering and architecture, including WAN, LAN, and cloud networking.

• Strong experience with cloud platforms (AWS, Azure, Google Cloud) and associated networking services (VPCs, subnets, load balancers, VPN cloud gateways).

• Expertise in network devices such as routers, firewalls, load balancers, DNS, VPNs, WAPs, Cisco, Fortigate, F5, Solarwinds, vManage, and Splunk.

• Proven experience in conducting network analytics, trend analysis, and capacity planning.

• Experience with tools such as Science Logic for network monitoring and analysis.

• Knowledge of NIST standards and experience supporting compliance with federal audit requirements.

• Experience with network engineering/architecture in a federal government environment is highly desired

• Excellent project management skills, including the ability to manage multiple complex projects simultaneously.

• Excellent communication skills with the ability to present complex technical concepts to non-technical stakeholders.

• Ability to work independently and as part of a team in a dynamic environment.

Preferred Certifications:

• Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE).

• AWS Certified Advanced Networking, Azure Network Engineer Associate, or Google Professional Cloud Network Engineer.

• Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM).

• Project Management Professional (PMP) or other relevant project management certifications.

Other Requirements:

• Must be able to pass federal background investigation and obtain a Public Trust.

Physical Demands and Working Conditions:

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.

• Dexterity of hands and fingers to operate a computer keyboard and other computer components.

• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.

• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.

• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.

• Maintain a professional emotional response when working with others.

Connect directly with your dedicated recruiter, Jessica, on Epsilon’s careers page.

www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.

Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .

We will be accepting applications through 10/3/2024.

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