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Position Summary

Assists the Executive Director with overall management, operations, and admissions for the Agencys conventional public housing programs and provides regular reports on fiscal and occupancy status. The Occupancy and Property Specialist monitors budgets, prepares reports of activities and fiscal status, and monitors operating practices and procedures. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as the Public Housing Assessment System (PHAS) and other future HUD-required evaluation systems.

Responsibilities The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.

Ensures compliance with applicable HUD guidelines as well as federal, state, and local regulations, laws, ordinances, and the Agencys administration of programs.

Responds to inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner

Assists applicants in completion of forms and identification of required documents.

Reviews applications and documentation for completeness, logs applications, and accurately inputs data into computer.

Prepares and sends written requests for income verification. Obtains, verifies, and calculates all sources of income and resources to determine financial eligibility of applicants.

Ensures that all requirements for written independent verification of information are met in an appropriate and timely manner.

Based upon a review of all information assembled, identifies factors that indicate a particular type of residential complex or unit may be required to meet specialized individual needs.

Conducts orientation and briefing process for new residents.

Ensures appropriate annual recertification of residents and calculation of interim adjustments and entry of data into computer database. Monitors, prepares, and distributes annual recertification and interim adjustment notices.

Prepares, coordinates and oversees the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures.

Responsible for entering, submitting, and maintaining resident information through electronic PIC system.

Prepares and submits 50058 reports in a timely manner.

Responsible for move-in/move-out procedures and timely response to resident service requests, ensuring smooth operations, productive communications, and effective understanding during all interpersonal contacts

Performs new move-in/move-out, housekeeping, and emergency inspections, and re-inspections. Ensures NSPIRE Protocol is adhered to when performing Real Estate Assessment Center (REAC) inspections as assigned. Oversees preparation of move-in/move-out adjustments and requests. Ensures receipt of all relevant paperwork.

Informs residents of REAC inspections and accompanies the Executive Director and REAC inspector on inspections.

Performs walk-by inspections, at least monthly, of buildings and grounds to ensure maintenance of curb appeal and resident compliance with applicable lease provisions. Issues citations when necessary and provides oversight of effective resolution of unsatisfactory conditions with residents.

Effectively handles complaints and legal matters within the area of expertise as assigned, including in-house grievance procedures. Resolves conflicts and complaints among residents, if possible, to mitigate detrimental effects and/or avoid continued grievances.

Monitors lease violations and the delinquent rent roll; oversees the issuance of delinquent notices and late payment charges; and initiates the eviction process wh n warranted. Ensures appropriate court documents are filed in a timely manner and appear as necessary. Monitors abandoned units.

Interacts with the Executive Director to initiate court proceedings against residents for non-payment of rent within the time frame allowed by law to expedite cases; issues eviction notices when necessary.

Assists in achieving maximum rent receivable collections for all properties. Maintains a fraud list and charge-offs, and in conjunction with the Executive Director, initiates court proceedings against residents for nonpayment of rent.

Monitors, reviews, and analyzes housing management data and prepares monthly, quarterly, annual, and/or other reports as required, addressing occupancy, delinquency rates, and other related information in a timely manner.

Responsible for achieving maximum occupancy and minimum turnover rate at all properties by actively promoting public housing activities.

Assists the Executive Director with managing maintenance and Capital Improvement activities; Interacts with maintenance to identify agency properties' physical conditions and ensure they are maintained in marketable condition.

Review work orders for completion and accurate charges applied to residents when applicable.

Maintains continual communication with residents and resolves concerns to foster a sense of pride in their units and the community and a sense of belonging to the Agency family.

Prepares outreach programs, sends information to the community and other social service agencies, and advertises information about applications, leasing, and the status of the housing authority waitlist in the newspaper and social media platform(s).

Confers with Police Department; Reviews Offense Reports which include all calls in and around the Agency, identifies lease violations, documents, sends letters to residents, and maintains all incidents violations in resident files.

Per the agency's procurement policy, the employee may be responsible for purchasing office and other maintenance supplies for the property. The employee may also assist maintenance with inventory management.

Schedules pest control monthly, accompanies the inspector on inspections, and tracks keys for apartments.

Coordinates improving communication and cooperation between residents and management by staying knowledgeable of and ensuring residents are informed of new rules, laws, regulations, etc., as interpreted by the Agency. Meets periodically with residents to outline changes and/or new directions in policies and programs.

Counsel residents who are not complying with policies and procedures, have economic, health, or social problems, and have delinquent rent problems. Ensures residents are appropriately notified of lease violations and eviction proceedings. Ensures referral of residents to Resident Opportunities and Self-Sufficiency- Service Coordinator and works closely with other Agency departments to coordinate efforts to ensure that residents receive available services.

Responsible for deterring and preventing resident fraud and abuse through participation in the Agencys program to prevent fraud and abuse through rent review, income verification, counseling, prosecution, etc.

Attends training as necessary to learn new skills and to review rules, regulations, and policies.

Reviews and remains current on all relevant rules and regulations concerning appropriate Agency housing programs, as well as applicable local, state, and federal laws, regulations, codes, Agencys Admissions and Continued Occupancy Policy (ACOP), state Landlord-Resident laws, Agencys Annual and 5-year plans and Agency rules, regulations, and administrative plan.

Attends relevant Agency meetings to exchange information and further the dev