Experience Inc. Jobs

Baylor Scott and White Medical Center Frisco at PGA Parkway

Join us in an extraordinary opportunity to be at the forefront of our new hospital in Frisco, Texas. As we gear up to open our doors in July 2025, you’ll play a pivotal role in shaping the future of healthcare in our community.

Our new facility, spanning 340,000 square feet, will introduce a state-of-the-art facility, tailored to accommodate the evolving needs of our rapidly growing population. Among its highlights, the facility will house crucial departments such as emergency, inpatient, procedural, and women and children.

Apply today and join a growing team dedicated to bringing an elevated level of care to the rapidly growing North Texas area!

JOB SUMMARY

The Patient Safety Officer serves as the designated leader in one or more hospitals providing leadership and expertise by establishing a culture of safety that minimizes hazards and patient harm by applying the BSWH Safety and Quality Plan: Guiding Principles. The PSO will analyze and integrate data obtained from both internal (event reporting, near misses, IS data collection, surveys, etc.) and external resources (Sentinel Event Alerts, evidence-based practices, etc.) working collaboratively to develop responsive programs that enhance an organizational culture that supports Zero Preventable Harm.

ESSENTIAL FUNCTIONS OF THE ROLE

ESSENTIAL FUNCTION OF THE JOB

Assumes the leadership role for a safe culture by sharing accountability for PS throughout the facility/organization.

Oversees the management and use of event information to benchmark and tract progress to zero preventable harm.

Works with facility leaders/managers, as well as clinical risk management to ensure thorough and timely event management.

When adverse events cause harm to patients, the PSO will participate in implementation of an early intervention action plan.

Trains new facility leaders on event reporting system and establish processes and expectations to ensure thorough, credible and timely event reviews/management.

Communicates the Patient Safety strategy, tactics, and status updates on a routine basis to hospital leaders and other key stakeholders. The PSO meets regularly with facility leaders, clinical risk management and managers to discuss and develop next steps/actions for adverse events that meet established criteria.

Is a trusted agent for clinical staff to report concerns about aspects of care that may result in patient harm.

Collaborates with various facility/system leaders in the development, adoption, implementation, evaluation, and sustainment of policies, procedures, guidelines, toolkits, and other processes and structures that support meeting or support publicly reported and internal measures to include but not limited to:

Hospital Acquired Infections / Hospital Acquired Conditions

Patient Safety Indicators (PSIs)

Falls Prevention Program & Reduction

Hospital Acquired Pressure Injuries

Medication Management (i.e. Infusion Pump Compliance, Bar Code Medication Administration)

TDSHS Preventable Adverse Event Reduction

Facility Patient Safety Dashboard/Scorecard

Serves as the facilitator for Leap Frog submission

Review and ensures compliance with National Patient Safety Goals

Serves as chairperson or member of the Hospital's Patient Safety (PS) Committee.

Assist with the development of process improvement plans and policies, performs evaluations, analyze reports and ensure compliance with requirements for quality, performance and Patient Safety.

Decrease the risk of future harm by initiating and overseeing proactive evaluation and redesign of systems to improve care processes (e.g. force functions, checklists, human factors, applied informatics, culture).

Manage patient safety initiatives, educate staff on patient safety, and promote overall compliance and improvement.

Provides data from AE reports to support and monitor the effectiveness of safety initiative programs specifically targeted to patient populations at high risk.

Participates in Patient Safety & Zero Harm Rounds that identify patient safety risks. Empower staff to identify and participate in resolution of patient safety concerns.

Regularly reports PS data, and updates on PS programs/initiatives to facility executive leadership, managers, and medical staff leaders.

Represent the facility at several/various system committees or councils. Participates in various process improvement initiatives within those committees. Supports the spread of best practices within their own facility.

KEY SUCCESS FACTORS

Certified Professional; Patient Safety (CPPS), Healthcare Quality (CPHQ) or Healthcare Risk Management (CPHRM) highly preferred.

Experience in patient safety, quality, or risk management, highly preferred.

Effectively report, investigate, and analyze patient safety incidents, medical errors and potential risks in the facility using Adverse Event (AE) reporting tool. This can be done by thorough chart review and/or interviews as indicated. Adverse Event reports are reviewed daily within their standard work week or when notified of an event by leadership. Able to work collaboratively to develop responsive programs that support a culture of patient safety and result in a reduction of adverse events or hazards.

Provides data from Event Reporting System to facility leaders (clinical/non-clinical) to support and monitor the effectiveness of harm reduction programs (e.g. fall reduction). Able to create a trusted environment for employees to report concerns and maintains confidentiality as appropriate.

Improve consistent delivery of evidence-based care and reduction in preventable harm by focusing on reliability and applying a structured framework to collect and analyze data on outcomes and processes. The Model for Improvement (PDCA) is utilized in improvement processes at BSWH.

Supports and facilitates the implementation of systems and processes that promote a culture of safety and high reliability to reduce preventable patient harm.

Partner with facility leadership to establish activities that enable and sustain a fair and consistent environment promoting learning, safe systems, and appropriately managing behavioral choices related to patient safety (Fair & Consistent Culture) (e.g. Patient Safety Rounds, and Event Response).

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

• EXPERIENCE - 3 Years of Experience

• CERTIFICATION/LICENSE/REGISTRATION -

&nbspRegistered Nurse (RN)

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.