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NCR Atleos Business Operations Analyst in Frisco, Texas

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Audit terms entry against contract, resolve discrepancies, and communicate resolution.

• Respond to issues through any channel in writing or verbally related to payment data entry or calculation.

• Create complicated calculations to pay customer commissions, and ensure calculations are mathematically correct.

• Provide customer service to both internal and external customers related to commission payments.

• Query, cleanse, and validate conversion data for payments processed between old and new systems.

• Analyze data to determine root cause and develop process improvement or retrain personnel to ensure accuracy and efficiency of processes.

• Analyze profitability of terminals, and work with Sales to improve profitability.

• Analyze data to find lost revenue and bring to fruition.

• Query data to assist the team with investigation of issues, and monthly tasks such as commission payment runs, fee settlement reports, updates to existing data, and creation of new data.

• Prepare Fee Settlement statements for customers.

• Gathering business and data requirements from business stakeholders.

• Identifying, documenting, & implementing business process improvements.

• Designing and deploying databases to assist sales and accounting (operational and reporting)

• Producing reporting and metrics as requested by business leadership.

• Document current and future processes, including both manual and automated, using visual models, flow charts and written narrative.

SYSTEMS INVOLVED : (as needed...)

• CORE

• Cardlink

• Doclink

• Third Party Processor Sites

• Great Plains/WennSoft

• CAMP

• Microsoft Suite

• Access CRM

• SharePoint Microsoft Office

• SQL

• ADP Self Service

SUPERVISORY RESPONSIBILITIES:

Yes or no - No

EDUCATION, EXPERIENCE & REQUIREMENTS :

• Bachelor’s degree or 4 years of experience in any of the following: Operations, Business or Quantitative.

• Strong analytical skills - Required.

• Ability to multitask or shift quickly between tasks quickly - Required.

• Positive attitude, and ability to see and implement solutions - Required.

• Desire to learn and ability to learn quickly.

• Strong independent decision-making skills, and ability to work independently - Required.

• Creative problem-solving skills, and the tenacity to seek out answers.

• Excellent organizational and time management skills - Required.

• Must have excellent communication skills, both written and oral - Required.

• Strong Excel skills – preferred intermediate or higher.

• Knowledge of Power Query & Power Pivot-a plus

• Data Analysis & Modeling

o Dimensional Modeling-a plus

• Ability to work overtime when necessary to complete projects per timeline - Required.

• Must be able to successfully pass all applicable background screening tests - Required.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

  • Medical Insurance

  • Dental Insurance

  • Life Insurance

  • Vision Insurance

  • Short/Long Term Disability

  • Paid Vacation

  • 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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