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Fiserv Client Technical Support Specialist in Frisco, Texas

What does a great Client Tech Support Specialist do?

In this position, you will work in a dynamic, professional, client service-oriented environment with large enterprise financial institution clients. You will provide day-to-day support answering questions and addressing complex issues. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners. You will identify opportunities to improve the client experience that will drive business results.

As a Client Support Tech, you can look forward to:

  • Answer incoming client inquiries, primarily phone calls – At least 70% of time on average.

  • Under general supervision, troubleshoot, diagnose and resolve moderately complex functional technical and/or operational problems.

  • Works primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.

  • Effectively organize and present information to Subject Matter Experts.

  • Utilize the tools and systems provided to complete assigned responsibilities.

  • Attain an advanced knowledge of all products within a designated domain.

  • Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

  • Support large clients and assist with client escalations.

  • Assist new associates with internal systems and tools.

  • Assist with new associate mentoring and provides some internal training support.

  • High level of proficiency in solving client problems efficiently based on experience.

Qualifications for consideration:

  • High School Diploma AND

  • Min of 3 years of equivalent combination of education and experience.

Preferred:

  • Client Focus: Customer-oriented approach to handing client calls/cases (via phone, e-mail, or case). Understands client expectations.

  • Communication Skills: Strong written and verbal communication skills. Strong interpersonal skills. Ability to effectively communicate with internal and external stakeholders.

  • Result Orientation: Ability to organize and plan out time between various activities. Executes more than one activity or task simultaneously and delivers on performance targets/expectations. Consistent accuracy and attentiveness to detail with limited supervision.

  • Leadership: Ability to influence clients and other associates effectively through difficult support situations. Serves as a change agent.

  • Industry Knowledge: Intermediate understanding of the banking/financial services industry. Basic understanding/insights into Bank Solutions operations and offerings as well as understands what is important to Fiserv clients.

  • Problem Solving/Critical Thinking: Exhibits thorough product knowledge and diagnoses/troubleshoots with limited input from others.

  • Technical Knowledge: Ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience; Ability to monitor, measure, and optimize individual and combined utilization of application, hardware, software and telecommunications components to meet customer requirements.

Learn more about Fiserv:

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name

  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

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