Job Information
CITY OF FRESNO UTILITY SERVICE REPRESENTATIVE I in Fresno, California
SALARY:
$3,663 - $4,391/month
FILING DEADLINE: July 4, 2024
THE POSITION
Under supervision, establishes, maintains, or terminates City water service utilized by single and multi-family residential, commercial, and industrial users; reads water meters and records consumption for proper billing.
Positions in these classes are flexibly staffed. Utility Service Representative I incumbents are expected to progress with appropriate training, experience, and satisfactory performance to Utility Service Representative II ($4,021-$4,830) salary, after one year of experience and upon the recommendation of the appointing authority. These classes differ from Senior Utility Service Representative in that the latter is the advanced working/lead class in the series.
Typical Tasks as follows: Initiates new customer water service, including inspecting user's property to determine flat or metered charges; terminates water service when required. Determines and records water consumption through meter reading for an assigned and designated route. Inspects property for unauthorized use of water and, if necessary, issues appropriate notifications; conducts follow-up inspections. Initiates field collection procedures with the issuing of delinquent notices; terminates water service. Explains billing system to customers. Investigates and reports meters that are not visible or accessible for reading. Inspects water meters and equipment for proper installation, operation, and accuracy. Performs routine meter maintenance; reports extensive malfunctions to Lead worker. Research accounts and annexation records for billing and record keeping functions. Operates dispatch equipment; answers customer complaints, including providing information regarding service or billing options and available services. Conducts field counts as required. Performs related duties as required. This list is neither inclusive nor exclusive. Consequently, this information may not reflect Essential Functions for this class.
The current vacancy exists in the Finance Department, Utility Billing and Collection Division. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.
The full job description may be viewed at:
[https://www.fresno.gov/personnel/wp-content/uploads/sites/12/2016/10/JS-Utility-Service-Representative-I_II.pdf
**[THE REQUIREMENTS Applicants must meet the following minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not ensure placement on the Eligible list.
One (1) year of experience involving direct public contact similar to that gained in a retail sales, bill collection, or in a public service setting.
SPECIAL REQUIREMENTS
Possession of a valid California Driver's License may be required at the time of appointment. Candidates considered for hire may need to provide proof of a valid driver's license and current copy of their driving record.
Eligible candidates certified for consideration for this position will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno.
**[THE SELECTION PROCESS [The examination process may consist of the following:
**[WRITTEN EXAMINATION[ - 100%: The written examination is designed to test a candidate's knowledge of vocabulary, grammar, English usage, punctuation, reading comprehension, telephone procedures, safety, performing mathematical calculations and applying skills in judgment/interpersonal relations.
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