Experience Inc. Jobs

Organization:

PAMF-Palo Alto Medical Foundation ALD

Position Overview:

Supervises and oversees the day-to-day operations, staffing and staff coverage, overall staff performance to goals, staff and patient safety and services. Ensures consistent delivery of high-value, quality care to all patient populations served. Establishes work priorities, and assists staff in resolving operational issues/problems. Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures, applicable regulatory standards, laws and regulations Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline and standardize work flows and procedures, and/or drive positive outcomes.

Job Description :

EDUCATION:

• HS Diploma or General Education Diploma (GED)

• Ophthalmology/Optometry and/or Certified Ophthalmic Assistant/Technician Preferred

TYPICAL EXPERIENCE:

• 5 years of recent relevant experience.

• Ophthalmology/Optometry experience preferred

SKILLS AND KNOWLEDGE:

• Knowledge of medical office workflows and processes.

• Ability to establish and maintain cooperative working relationships with physicians and care providers.

• Solid understanding of operations and workflows and how department’s process/workflow impacts other flows or departments.

• Knowledge and understanding of applicable local, state, federal and other laws, regulations and requirements impacting department operations.

• Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.

• Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership.

• Project planning, leading and implementation skills.

• Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.

• Demonstrates ability to handle confidential and sensitive issues.

• Verbal and written communication and interpersonal skills.

• Ability to handle difficult circumstances and make sound business decisions with little direction.

• Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.

• Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.

• Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.

• Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences.

• Ability to use essential software and applications associated with the role’s duties and responsibilities.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $40.85 to $61.28 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.