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Facebook People Change Excellence Specialist in Fremont, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Facebook is seeking a smart, enthusiastic, and articulate world-class change management professional to join the HR Strategy and Planning team within the HR People Operations organization. The Change Management Team is responsible for ensuring that the people impacted by a change are successful with changes such as business transformation initiatives, People@ process improvements, new tools, system implementations, and other initiatives that impact the people side of change. The People Change Excellence Specialist will report to the Change Excellence Lead and will be responsible for supporting the design, development and delivery of change management plans including stakeholder assessments, communications plans, resistance management plans and training strategies. In addition to supporting the design and delivery of an end-to-end Change Management plan, the People Change Excellence Specialist will also be responsible for supporting Change Management training to teams across People@ and building out change tools, templates and thought leadership.

Required Skills:

  1. Conducts assessments to measure impact of change on people, programs, processes and technology

  2. Assess, develop and make recommendations to project teams in relation to change readiness

  3. Collaborates with key stakeholders to develop and execute change management strategies

  4. Lead the creation of actionable deliverables: e.g., communications plans, sponsor roadmaps, coaching plans, training plans, and resistance management plans

  5. Manage day-to-day operations of change projects to ensure on schedule, on budget, and in-scope delivery

  6. Support key stakeholders in change management strategies and activities

  7. Identifies obstacles to change and recommends corrective action

  8. Partners with key stakeholders to plan, prepare, and develop key messages and communication materials

  9. Defines, measures, and monitors success metrics for change progress

  10. Champions a change framework and drives continuous improvement activities to enhance internal change capabilities

  11. Ensure a broader viewpoint is held throughout People@, understanding other initiatives that are running parallel and ensuring proper overlap and communication between projects

Minimum Qualifications:

  1. 3+ years of experience leading change and communication initiatives

  2. Experience with the Prosci ADKAR® Model or a similar framework

  3. Entrepreneurial multi-tasker who can be highly efficient with ambiguity and complexity

  4. Experience managing large scale enterprise-level change initiatives, including creating an awareness campaign, delivering training, proactively managing resistance and developing a coaching plan for leaders/managers

  5. Experience delivering customer service to project stakeholders

  6. Proven communication skills

Preferred Qualifications:

  1. Bachelor’s degree in business, liberal arts or communication

  2. Consulting experience preferred

  3. Experience thinking strategically and act operationally and experience managing ambiguity, risk, and changing direction of projects and strategies

  4. Acute business acumen and understanding of organizational issues and challenges

  5. Experience working with all levels of employees from entry-level to senior leadership

  6. Experience in change analytics using excel, tableau or another reporting tool

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.