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Robert Half Customer Experience Specialist in Fremont, California

Description We are on the lookout for a Customer Experience Specialist with a keen eye for detail and a strong understanding of customer service principles. This role is based in Fremont, California, and operates within the construction and contracting industry. As a key part of the team, you will be tasked with managing customer inquiries, billing activities, and ensuring smooth operation of all customer-related processes.

Responsibilities:

• Serve as the primary point of contact for customer inquiries, ensuring all concerns are addressed promptly and effectively

• Assist clients throughout the home building process, providing essential information and guidance as required

• Manage billing activities, including the accurate and timely processing of invoices and payments

• Handle account queries, including discrepancies in billing, and work towards a swift resolution

• Build strong client relationships that promote trust and loyalty, enhancing overall customer experience

• Monitor customer accounts and take appropriate action to collect delinquent payments

• Conduct homeowner walk-throughs, acquainting homeowners with appliance operations, home maintenance, etc.

• Coordinate with the Construction Department staff and contractors to ensure completion of walk-through repairs within a given timeframe

• Schedule and supervise subcontractor repairs in homes after delivery to homeowners

• Maintain accurate service request logs and documentation of all work performed. Requirements • Minimum of 1 year of experience in a customer service role within the construction/contractor industry

• Proficiency in handling Customer Accounts effectively

• Proven track record of enhancing Customer Satisfaction levels

• In-depth knowledge of Customer Service best practices

• Ability to provide efficient Post-Sales Support

• Excellent interpersonal and communication skills

• Ability to work in a team environment

• Proficient in using customer relationship management software

• Strong problem-solving abilities

• Ability to handle stressful situations with professionalism

• Openness to learning and development opportunities

• Ability to work flexible hours if necessary.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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