Job Information
Stellar Industrial Supply, Inc. Site Support - Freeport, PA in Freeport, Pennsylvania
Reference #: 168059 Job Details Job Location
Oberg Industries- PA - Freeport, PA
Position Type
Full Time
Education Level
GED/High School Diploma
Salary Range
$25.00 - $27.00 Hourly
Job Shift
Day
Job Category
Customer Service
Description
Stellar is seeking a Site Support person who is capable of servicing our integrated supply customer in two locations, Freeport, PA and Sarver, PA. It is the responsibility of the Site Support person to provide exceptional service to our integrated supply customer, Oberg Industries. Working with the customer to cover all their customer service needs and resolving any issues that may arise. Maintaining a high level of customer satisfaction always as well as following all customer specific on-site guidelines. Days will be spent supporting inventory operations on-site with the customer, including receiving inventory, stocking vending machines, inventory counts, answering questions about our products, being an on-site resource for all other departments, and making sure that our customers have the best experience possible.
Essential Duties and Responsibilities: Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc. Adeptly manage all customer inquiries and requests Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate Focus on customer specific requirements Function as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed Engage in continual learning of all Stellar service, programs, processes, and product offerings Follow all customer guidelines and procedures as it pertains to your position Follow all on-site safety and emergency procedures Stay current on all required training and certifications
Qualifications
Position Requirements: The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Education: High School Diploma or equivalent
Experience: 2-3 years of relevant warehouse, customer service or inventory related experience
Skills and Abilities: * Proficient in MS Office, specifically Outlook and Excel * Excellent verbal and written communication skills * Organized and meticulous about details, specifically with inventory and item locations * Self-motivation and ability to work independently are essential * Experience with ERP type programs preferred, but not required * Must have a valid driver's license, own transportation, and satisfactory driving record * Must have their own vehicle to transport themselves between facilities in Freeport and Sarver, PA.
Stellar Industrial Supply is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, or disability.