Experience Inc. Jobs

UPMC is excited to invite your application for the position of Office Assistant II! This full-time role features Monday to Friday daytime hours from 8 AM to 5 PM, with occasional travel to our Dunkirk, Silver Creek, and Cassadaga locations. We’re seeking a collaborative team player who thrives in a friendly and supportive work environment. Apply today to join a great team and receive a robust Totals Reward package!!

Title and starting pay rate of this position may vary based on years of experience

Responsibilities:

• Verify essential information and records in the medical record and computerized scheduling system to ensure accuracy.

• Prepare patient charts for upcoming appointments, ensuring all documentation is complete and ready for use.

• Complete necessary paperwork, including encounter forms and referrals, to facilitate smooth patient processing.

• Utilize the computer system to generate information required for billing, ensuring all charges are accurately recorded.

• Maintain a clean and orderly waiting area, including a beverage station and reading materials for patient comfort.

• Greet and register patients courteously and efficiently, providing clear instructions and directions as needed.

• Inform the appropriate department or personnel of patient arrivals, performing essential check-in and check-out functions.

• Assist with the inpatient billing process, ensuring all procedures are followed for accurate financial management.

• Support physicians with transcription and dictation tasks, reviewing documents for accuracy and clarity.

• Process medical records release requests in compliance with regulations and policies.

• Monitor stock levels of office supplies, assisting with ordering and inventory management as necessary.

• Keep physician schedules updated, ensuring appointments are properly scheduled and confirmed for patient convenience.

• Answer telephone calls, screen inquiries, take messages, and provide information courteously and efficiently.

• Schedule diagnostic tests and promptly obtain necessary insurance authorizations, verifications, and referrals.

• Utilize the automated financial management system for scheduling, information verification, charge entry, and co-payment reconciliation.

• Coordinate, schedule, and reschedule patient appointments, relaying essential messages to staff and providers as needed.

Required:

• High school diploma or GED

• Three years of work experience, preferably in a medical office setting

• Word processing and computer experience

Preferred:

• Knowledge of medical terminology

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran