Experience Inc. Jobs

Technician III, Customer Field Service

Fredericton, New Brunswick, CA, E3B 7G5

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The incumbent will be a member of the customer field service staff, performing customer field service activities including meter reading, move ins/outs, disconnects, meter installs & maintenance, and emergency response. Performs work in accordance with Company, regulatory and safety procedures. This position is responsible for completing work orders in sequence based on provided schedule; work will be completed and tracked via checklists and proper documentation recorded on iPads (i.e., leak form, gas smell form, etc.). The incumbent will create new work orders as needed to complete follow ups, and conduct redlining of any changes to assets. May serve in a Lead role/Training of junior personnel The incumbent may be required to perform service and maintenance activities on all makes and models of residential and light commercial appliances, and may occasionally be required to install replacement gas appliances (e.g., HVAC) (this is NY/NB only).

Accountabilities

Customer Field Service:

• Monitor notifications from Click tool on iPad to stay up to date on schedule changes throughout the day

• Complete work orders in sequence based on schedule provided to meet appointment blocks, optimize driving routes, and minimize the need for rescheduling to the following day

• Notify dispatch when a job can't be completed so it can be ""unscheduled""

• Complete all work tracking in real time for all events/actions on the iPad and create new work order if follow up work is required

• Complete/populate checklists and ensure proper documentation is recorded on iPad (i.e., leak form, gas smell form etc.)

• Manage assignment of materials and resources to appropriate financial codes (WBS codes in SAP)

• Create new work orders if follow up work is required, as necessary create work order for any new materials including meters

• Conduct redlining of any changes to assets using GIS tool on the iPads to capture accurate and complete view of asset location and components

Emergency Response:

• Act as first responder for emergency calls on behalf of Liberty, following training and standards to ensure safety of themselves, our customer, staff, and community

• Mandatory participation in an after-hours on-call rotation

• Manage emergency call site until back-up arrives

Meter Work:

• Perform meter reading, move ins/outs, disconnects, meter installs & maintenance

• Manage and operate the meter shop (business dependent)

• Investigate meter/billing complaints

Appliance Inspections (if applicable):

• Perform appliance inspections in the field to ensure compliance

• Interact with Public Safety officers

• Interact with Contractors and customers

Appliance Service and Maintenance (if applicable):

• Perform annual maintenance program on residential appliances

• Perform service calls and trouble shoot residential appliances

• Provide coaching to business allies on all aspects of appliance installation and service

Misc.:

• Where applicable, assist with Locate activites and Leak Survey (business dependent)

Education and Experience

High School Diploma

5 to 10 years of experience

G1 or G2 license (both would be an asset)

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make animpact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric

• Integrity

• Entrepreneurial

• Teamwork

• Owner mindset

• Outcome focused

• Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

A defined contribution savings plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Group Benefit Plan

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.