Experience Inc. Jobs

FRONT DESK RECEPTIONIST

Business: Centro Hispano de Frederick in Frederick, MD

Summary: The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and recordkeeping. The position deals with a diverse group of important external callers and visitors, as well as internal contacts at all levels of the organization.

Essential Functions:

• Answers Main Phone for the Center. Takes messages or fields/answers all routine and non-routine questions; and directs calls accordingly. Works in cooperation with other staff to cover telephones.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, vendors, and guests and refers, when necessary, to the appropriate person, organization, or agency.
• Assists the community with the use of facilities.
• Maintains office supply inventory.
• Operates office equipment, including computers, as required.
• Prepares outgoing mail; sorts and distributes incoming mail. Accepts and directs deliveries. Arranges courier services.
• Creates daily mail log and distributes it to respective staff.
• Duplicates and distributes materials.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists as necessary with administrative tasks, i.e., scheduling appointments, coordinating forms and files, scheduling meetings, copying, filing, scanning, preparing mailings, etc.
• Establishes, develops, maintains and updates filing system for office. Retrieves information from files when needed.
• Provides clerical support to Executive Director.
• Organizes and prioritizes large volumes of information and calls.
• Works independently and within a team on special nonrecurring and ongoing projects.
• Develops and maintains office forms and procedures and assists with administrative tasks.

Competencies:

• Fully Bilingual in Spanish and English
• Communication proficiency
• Flexibility
• Initiative
• Time Management
• Technical Capacity
• Attention to Detail
• Collaboration Skills

Benefits:

• Full time position with health care benefits, paid time off (PTO), and paid holidays

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, fax machines, etc.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 10:00 a.m. to 7 p.m. Some weekend work may be required, as well as offsite work.

Required Education and Experience: Some college coursework preferred; four years of administrative experience required.

Computer literacy: Excellent knowledge of Microsoft Office Suite - especially Word, Outlook, and Excel.

Physical Demands: This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

Pre-Employment background check required.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Learn more about Centro Hispano de Frederick at https://www.centrohispanodefrederick.org/.