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Cigna Consumer Digital Engineering Director - Express Scripts in Franklin Lakes, New Jersey

The Consumer Digital Engineering Director will lead Software Engineering teams that deliver innovative digital healthcare technology solutions to our patients, members and customers through our flagship express-scripts.com and accredo.com properties. They will courageously push the boundaries of our agile engineering culture. They will passionately, persistently and productively challenge the status quo. They will balance a wide-range of initiatives and manage relationships with other technology and business leaders to deliver on our strategic priorities. They will forge new relationships with our digital partners across the organization. They will lead high-performing teams of front-line engineers who design, develop, implement and support customer-facing web applications using agile engineering practices.

In this role, you will have the unique opportunity to:

  • Build the digital presence for a Fortune 20 organization that is redefining healthcare as we know it for millions of Americans and their families.

  • Work with a team of empowered and high performing engineers who are hyper-focused on using experimentation and innovation to improve healthcare for people.


  • Cultivate an empowered team of high performing engineers and engineering managers who are deeply passionate about building quality software products

  • Foster ongoing agile engineering transformation and continuous improvement throughout the organization, advocating for common engineering patterns, efficiency, quality, resiliency, security and performance

  • Demonstrate courage in pushing cultural boundaries in a transforming organization

  • Ensure applications are designed and constructed using solid engineering patterns

  • Create an environment of trust in which teams can "fail fast", developing the team in the process

  • Encourage innovation and diversity of thought to solve complex business problems

  • Remove impediments to achieving quality standards, project deadlines and business objectives

  • Willing and able to jump in and solve technical problems when needed

  • Calm and thoughtful leadership presence leading urgent events

  • Develop strong matrix relationships with product owners, experience designers, peer engineering teams, architects, infrastructure engineers, etc.

  • Influence and communicate at all levels of the organization

  • Ensure holistic ownership and accountability for technology products and delivery, including

  • Deep understanding of the engineering practice maturity, strengths and opportunities in each product team, striving for continuous improvement

  • End-to-end knowledge of product ecosystem, business transactions, technology stack, dependencies, and engineering practices

  • Influence business partners at all levels of the organization to align future state business and technical road maps

  • Ensure technical product road maps are complete, consistent and feasible

  • Construct business cases to influence support for large, transformative technology investments

  • Partner with business and technical product owners to optimize working relationships and clarify roles and responsibilities

  • Establish organizational staffing strategy including budget planning, performance management and development of the team

  • Deliver through the team, using delegation effectively to deliver

  • Apply knowledge of business and the marketplace to advance the organization’s goals

  • Have the technical expertise and presence to lead the troubleshooting conversation confidently, yet is able to discern when it is appropriate to pivot between tactical and strategic tasks

  • Keep a pulse on industry trends and help the organization envision what is possible


  • Fluent knowledge of software engineering principles & philosophies (SOLID, DDD, TDD, etc)

  • Strong Emotional Intelligence

  • Demonstrated experience building cloud-based web applications

  • Demonstrated record of leading a team of software engineers and building high-performing teams.

  • Demonstrated record of setting strategy and vision for a team of software engineers.

  • Ability to provide technical solutions to a wide range of difficult problems; solutions are innovative, thorough, practical and consistent with organizational objectives.

  • Ability to travel up to 20% domestically to other corporate sites and team locations.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.