Experience Inc. Jobs

**Strategic Client Services Director – Financial Services (m/f/

• ) IC4/IC5**

Preferred Qualifications

Come and join us! Emerging technologies are disrupting old paradigms and unleashing new opportunities and Oracle are using those emerging technologies along with 40 years of experience to lead the way in modernising the enterprise for their customers. We are transforming the world of business, empowering nearly half a million businesses across the globe to turn untapped potential into real business value with our full stack of SaaS, PaaS, IaaS, with Professional and Managed Services on offer to our customers. We enable companies to reimagine their businesses, processes, and experiences to outpace change.

Role Purpose

The SCSD is Oracle´s customer contact at Executive level in all aspects of Oracle Services. In this role you are responsible for the proactive and reactive customer experience of our services.

The SCSD understands and translates Financial industry customers’ current and future business needs into a holistic Oracle offering mainly but not exclusively focusing on services and guides all required Oracle LOBs into that direction. The SCSD will play an active role in improving the customer experience for existing projects and identifying new opportunities.

The SCSD is responsible to monitor and positively impact Oracle´s customer satisfaction around our service offerings and is empowered to influence the different Lobs within Oracle to support this goal. The SCSD will also ensure that the customer leverages its Oracle investments in the best possible ways, identify areas of improvement and orchestrates the execution.

Key responsibilities

PARTNERSHIP: Build significant, value based relationships with key customer contacts, that results in a partnership of collaboration and business growth for both Oracle and our customers

LEADERSHIP: Together with the Strategic Client Director, provide the account team with leadership and guidance to deliver results. The account team represents multiple lines of business. The Strategic Client Service Director will inspire this team of highly skilled people to deliver services that have the customer at the centre of all the decisions we make.

BUSINESS INSIGHT: Provide Financial services and customer insight to the wider Oracle team. And drive forward Oracle best practice and support implementation of recommendations across the customer’s Oracle landscape by working with customer stakeholders to ensure appropriate levels of sponsorship and prioritization.

CUSTOMER ADVOCACY: Have a thorough understanding of the customers current Oracle landscape and their requirements from Oracle in the future. Working in collaboration with the Strategic Client Director, Account team members, Oracle Support, Oracle Development and Cloud Operations to ensure the best solutions and outcomes for the customer are met.

MASTERING COMPLEXITY: Work within this role is non-routine and complex, involving the application of advanced technical/business skills in areas of specialization, using the Oracle network to drive forward solutions, at pace, in demanding situations.

GOVERNANCE: Participate in Account Planning and Account Reviews, track and communicate status’ on complex projects including risk identification and mitigation recommendations. Establishing joint governance plans with the customer and participating in those governance forums wherein Oracle technologies are being deployed / utilised.

SUPPORT SERVICES: Have a strong understanding of the IT life cycle management, experience in managing major incidents that require executive level communication. Ensuring that the customer and Oracle are aligned and prepared to manage reactive situations such as incidents and escalated problems. Maintain detailed knowledge and demonstrated execution of Oracle support services and cloud operations to ensure the best possible service is received by the customer

Requirements

• Superb communication and presentation skills; able to communicate and present at Exec C-Level

• Strong business insight – entrepreneurial approach

• Strong networking and relationship building

• Expected travel 25 -50% of time

• 10 and higher years of experience in senior positions of professional Enterprise implementation experience, IT Service leadership, Program management or Account Management experience

• Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions

• Fluent in English, German is of advantage

• Bachelor’s degree, Master's degree or equivalent preferred

Does this sound like you? If so, we hope to meet you!

Benefits:

• International environment

• 30 days of holiday

• Flexible working hours

• Career development

• Global referral program

• Oracle Family time

Life at Oracle and Equal Opportunity

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40 years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer

• . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law

.https://www.oracle.com/corporate/careers/diversity-inclusion/

Detailed Description and Job Requirements

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Demonstrated success at Oracle with 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Support

Location: DE-Germany

Other Locations: DE-DE,Germany-Hamburg, DE-DE,Germany-Frankfurt am Main, DE-DE,Germany-Berlin, DE-DE,Germany-MÜNCHEN, DE-DE,Germany-DÜSSELDORF

Job Type: Regular Employee Hire

Organization: Oracle