Job Information
Hyatt Front Office Supervisor (m/w/d) in FRANKFURT AM MAIN, Germany
Description:
That's what you do with us:
You take over the management of the respective shift at reception and have a general overview of the Gallery
You warmly welcome our guests and ensure a smooth check-in and check-out process
You process guest feedback and no-show invoices
You ensure a high level of guest and employee satisfaction
You are responsible for employee scheduling as well as the induction and further training of employees and trainees
You market our customer loyalty program "World of Hyatt"
With us, you can expect a motivated team and a positive working atmosphere with a respectful "YOU" culture, coupled with a responsible area of responsibility and a workplace where you can live out your strengths.
Benefits:
Your daily benefits:
Pool car sharing for use from home to work
Transportation allowance or employee parking space in our garage
Fair working hours which are recorded via an electronic time recording system - so you always have everything in view and your time at the hotel is precisely documented
You have access to a wide range of training and well-being offers
Central location with direct S-Bahn connection
Free provision and cleaning of your uniform
Staff canteen directly in the hotel
Team and employee events
Your future is important to us:
Regular development meetings , training opportunities as well as further training and exchange opportunities
Hogarente Plus *
Allowance for capital-forming benefits *
Additional 50% dental insurance
To enjoy during your vacation:
Explore the world **: Free nights and attractive employee rates are available to you at many Hyatt hotels around the world.
Further discounts & rewards:
Discounts in our restaurants & bars - dine like our guests
Rewards for recruited employees (Hy-Recruiter program)
We offer you a wide range of corporate benefits
The Great Place to Work Institute© has repeatedly recognized Hyatt Hotels in Germany as one of the "Best Employers". The benefits we offer are as diverse as our team. Look forward to an environment where team spirit is lived and where you and your needs count.
- depending on length of service
** You only pay the tax
Qualifications:
You are an ideal candidate if:
You have completed training/studies in the hotel/restaurant industry or a similar environment
You have sound professional experience at the front office, ideally already in the position of shift manager
You are familiar with common computer programs and have ideally already worked with Opera
Your warm and authentic personality not only impresses guests, but also colleagues
You are an inspiring leader, love the hotel industry and are a host with joy and heart
You have a very good command of German and English
Primary Location: DE-HE-Frankfurt am Main
Organization: Hyatt Place Frankfurt Airport
Job Level: Full-time
Job: Front Office
Req ID: FRA000373
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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