Experience Inc. Jobs

About this role:

Wells Fargo is seeking an experienced Business Relationship Support Specialist to support the Financial Institutions Group in the EMEA region. This is a varied role for an individual with exceptional client care skills, attention to detail, KYC and AML knowledge. As a subject matter expert, you will play a leading role notably in the completion of the Ongoing Due Diligence process as well as the new client Due Diligence onboarding process. This will include sourcing of KYC documentation, a close connectivity with clients, which will include building client rapport, and co-ordination of a timely completion.

In this role, you will:

• Partner with Relationship Managers to resolve issues, provide status updates on implementations, and complete line of business operational projects, as necessary.

• Coordinate with product partners on a range of client related matters.

• Be accountable for a portfolio of Financial Institutions Group customers, specifically Banks.

• Independently and/or collaboratively work with key internal and external stakeholders fostering strong relationships.

• Conduct customer outreach for the purpose of relationship building and client support.

• Primary point of contact for collecting AML documents and data elements in adherence with Customer Due Diligence Standards.

• Identify opportunities for process improvements within the portfolio.

• Develop expertise in the relevant policies, procedures, and compliance requirements.

• Handle complex customer issues which include escalation and resolution.

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

• Receive and follow direction from leaders.

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

• Experience in Business Relationship Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong organisational skills and ability to multi-task on concurrent projects.

• Ability to work in a fast-paced, highly demanding team environment.

• Strong verbal, written, and interpersonal communication skills.

• Ability to foster strong relationships.

• Familiarity and experience with Anti-Money Laundering (AML) and Customer Due Diligence (CDD).

Job Expectations:

• Flexibility to adjust to work environment, client and business requirements as needed.

• This is a hybrid role with the expectation to work 3 days in office, 2 days remote.

Posting End Date:

5 Jan 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-419289