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Description:

TEKsystems is seeking Help Desk Technicians to support our Client's Technology Branch in Frankfort. The Help Desk team is a 24/7/365 support center for all of our Client's network and system operations.

Shift\Hours:

• 3rd shift

Wednesday – Saturday 9 pm – 7:30 am

Tuesday night 9 pm – Wednesday morning 7:30 am

Wednesday night 9 pm – Thursday morning 7:30 am

Thursday night 9 pm – Friday morning 7:30 am

Friday night 9 pm – Saturday morning 7:30 am

• 2nd shift

Sunday – Wednesday 2 pm-2:30 am

• 1st shift

Tuesday-Saturday 8 am-4 pm

• Occasional temporary changes in shifts are possible to provide adequate coverage. Temporary changes will be coordinated with the contract employee first.

• When other shifts open, seniority is used to fill those shifts.

• The first month on the job will be day shift (Monday – Friday, 8:00am – 4:30pm) to allow for training before moving to permanent shift days/time.

Key Responsibilities:

• Main responsibility is to be the first contact for incoming help desk calls and create tickets.

• Troubleshoot problems with desktops, notebooks, Mobile Data Terminals, in-car video recorders, printers, network connectivity, other technology, etc.

• Use remote tools to help fix hardware and software issues

• Collects data for support personnel and creates tickets for Tier 2 and above support.

• Performs other standard help desk and operational functions, including entering, executing, and monitoring production systems.

• Performs other tasks and duties as assigned or needed by the agency.

Preferred Knowledge/Skills/Abilities:

• Moderate computer and software skills

• Troubleshooting skills

• Ability to work in a team atmosphere

• Ability to handle stressful situations

• Working knowledge of Windows operating systems

• Working knowledge of Microsoft Office applications

• Ability to receive training and retain new knowledge

• Ability to be professional and courteous

Skills:

Help desk support, Help desk, Customer service, Troubleshooting, Service desk, Windows 10, Active directory, Ticketing system, Office 365, Technical support, Desktop, Password reset, Outlook, Microsoft office, Application support, Hardware support, Phone support, Windows, Customer support, Hardware/software, Hardware, Remote support, Helpdesk troubleshooting, Servicenow, Deployment, O365, Call center, Printers

Top Skills Details:

Help desk support,Help desk,Customer service,Troubleshooting,Service desk,Windows 10,Active directory,Ticketing system,Office 365,Technical support,Desktop,Password reset,Outlook,Microsoft office,Application support,Hardware support,Phone support,Windows

Additional Skills & Qualifications:

Requirements:

• Must submit to a fingerprint support background check

• Must become CJIS ( Criminal Justice Information Systems) certified. The Client will provide training and testing.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.