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What you can expect

Zoom Video Communications is hiring a Payments Senior Product Manager to drive eCommerce solutions for zoom.us, including but not limited to payment expansion, optimizing payment processing and fraud mitigation as well as vendor assessment and management. We’re looking for a resourceful team member with experience and a willingness to learn quickly in a fast-paced environment.

About the Team

The eCommerce team is responsible for supporting new product introductions, supporting and optimizing online checkout, and increasing online revenue overall. You will report directly to the Online Group Manager within the Online Business organization for Zoom. The team consists of product managers supported by legal, FP&A, data science, design and engineering counterparts. We work in a Scrum Methodology to deliver web features and improvements in monthly releases.

About the Role

As a Payments Senior Product Manager (SPM) you'll help deliver the roadmap for eCommerce Payments across mobile and desktop devices, and international markets. You will wear multiple hats in this role; it’s important to have a background in payments, fraud, tokenization, and authentication technology, including the system integrations (payment processors, payment aggregators, third party services) that support these.

You'll work in a cross-functional team, with your manager, Global Payments, legal, engineering, product, marketing, and leadership teams to create a seamless and scalable digital payment infrastructure that drives company growth. This candidate will work cross-functionally to understand how platforms need to evolve to enhance product offerings, promotion, and integration capabilities.

RESPONSIBILITIES

• Lead the creation of the payments roadmap, execute initiatives, fraud mitigation, product vision, features, and designs.

• Oversees the successful completion of simultaneous complex projects that can involve many systems (ie. Stripe, Cybersource, Adyen, Zuora, Salesforce).

• Experience working with Payment Gateways and Alternate Payment Methods is highly preferred

• Defining business requirements, facilitating UX design, assessing new third-party vendors and their integrations

• Works with technology partners and/or vendors on the delivery of optimized customer-centric intuitive digital offerings through our eCommerce platform

• Collaborates internally with finance, legal, data science, sales, marketing, development teams, and externally with clients, to manage the backlog and release planning, incorporate market direction and sort through diverse requirements.

• Anticipates the impact of change and creates an environment where change can be initiated with minimal disruptions and negative impact.

• Experience in eCommerce and best practices, willingness to learn and stay up-to-date on new trends

• Proactively updating and creating project documentation as needed

What we're looking for

• 6+ years experience as eCommerce Sr. Product Manager or Feature, Consumer Facing Product Manager

• Data-driven Product Manager with a desired background managing financial goals that determine the success of product releases, with expertise not only in defining KPIs but also low-level metrics

• Extensive experience leading AB test roadmaps with proven financial success

• Extensive experience leading user research to explain customer data trends

• Expert at championing customer-centric experiences in a global eCommerce realm (web,

  mobile, apps) and working as a liaison between business stakeholders and engineering

• Expert with scrum methodology - capturing design, business, and web development

  requirements; and also working with geographically distributed, remote teams

• Experience managing highly cross-functional, visible projects

• Experience working closely with data analytics and science engineers

• Expert working with data tools such as looker, Google Analytics, and Tableau

• Experience with SaaS business models, acquisition, or growth product strategies is a plus

• Experience using Content Square, Qualtrics, and Optimizely is a plus

• Experience in eCommerce best practices and stay up-to-date on new trends

Salary Range or On Target Earnings:

Minimum:

$118,600.00

Maximum:

$259,500.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

12/02/24

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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