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Staples UX Interaction Designer (Hybrid) in Framingham, Massachusetts

Staples is business to business. You’re what binds us together.

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

What you’ll be doing:

  • Lead the visioning and design efforts for one or more functional areas of Staples’ web and mobile sites and apps.

  • Collaborate with product managers and developers to build a shared understanding of the feature opportunity, product vision, and design approach.

  • Create innovative, accessible, mobile-first, and responsive design solutions.

  • Communicate design direction and rationale to varied audiences, from engineers and product managers to senior leaders.

  • Facilitate rapid, iterative UX definition sessions by leading teams through design-driven exercises and discussions.

  • Define and present solutions through documents such as prototypes, comps, user flows, and wireframes.

  • Partner with the UX Research team on research plans to achieve a deep understanding of customers, workflows, and pain points.

  • Perform competitive benchmarks, audits, and expert reviews.

  • Review and respond to metrics and analytics to make better design decisions.

What you bring to the table:

  • Expertise in all areas of UX design and a portfolio demonstrating a range of web and app design projects.

  • Excellent communication skills, including demonstrable skills in communicating design rationale.

  • Demonstrated ability to partner with product management, business stakeholders, and engineering.

  • Understanding and commitment to agile, design-driven methodologies

  • Experience creating and maintaining design systems and pattern libraries.

  • Experience with responsive design methods and approaches.

  • Expertise with standard UX design and prototyping tools.

  • Experience with all forms of user research, usability, and concept validation methods.

What’s needed- Basic Qualifications:

  • Bachelor’s degree in a design-related program or equivalent experience in a related discipline

  • At least 5 years of hands-on UX Design experience

What’s needed- Preferred Qualifications:

  • Background in retail/e-commerce design

  • Visual and animation design expertise

  • Experience designing accessible web and mobile interfaces to meet WCAG standards.

We Offer:

  • Inclusive culture with associate-led Business Resource Groups

  • Flexible PTO (22 days) and Holiday Schedule

  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.