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FastPay Media Operations Analyst in Framingham, Massachusetts

FastPay is finance reimagined to meet the needs of the media industry. Leveraging proprietary technology and analytics, we offer solutions that address inefficient payment processes and long payment terms. Having spent years analyzing invoices and executing electronic payments, we have industry-expertise that allows us to meet the needs of our long-standing clients.

We are a collection of finance, entertainment, legal, media, technology, and design professionals. Headquartered in Los Angeles, we have offices in New York, and Boston. With over $6B in payments and loans transacted to date, we continue to see exciting growth

The Role:

Want to be part of the media world by working directly with leading media agencies to support their advertising payments through or ePay platform to the most influential media outlets? The Media Operations Analyst assists with ensuring successful onboarding, analysis, and ensuring all media payments are dispatched through FastPay. The Media Operations Analyst is responsible supporting FastPay products and services to their contracted media agencies and brands. This role provides customer support to the client, suppliers and our banking partners to ensure success of the ePay program. This role reports to the Operations Manager.

Key Responsibilities:

  • Provide service and support to media agencies and brands for FastPay products and services

  • Responsible for ensuring that all assigned payments are delivered and processed in a timely manner

  • Research the complex media industry to create accurate organizational structures, payment acceptance policies and methods of media suppliers using databases, publicly available information online and smart data mining techniques

  • Educate media suppliers, agencies, and brands about FastPay products and assist in media payment discrepancies via calls and emails

  • Update internal systems with media supplier changes and provide detailed reporting for management, customers and partners

  • Collaborate with teammates and management to continually shift priorities based on department and client needs

  • Provide feedback, recommendations, and guidance for improving processes, systems, products, communication methods, etc.

    Requirements

  • Entry level with 1-2 years’ experience in sales, hospitality, retail, and/or customer service

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to rapidly connect with people and lead discussions in a friendly and conversational manner

  • High comfort level with MS Office suite of products, rapid data entry (50+ wpm) and working with databases

  • Problem-solving skills and enjoys finding solutions to challenges

  • Ambition to perform in a fast-paced, sales-oriented environment

  • Highly collaborative and thrives in a team environment

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