Job Information
STREETLIGHT VENTURES, LLC Host in Framingham, Massachusetts
Job Title: Host Job Summary: Margaritas is seeking a friendly and organized Host to join our team. The Host is the first point of contact for our guests and plays a crucial role in ensuring a warm, welcoming atmosphere. This position requires excellent communication skills, a personable demeanor, and the ability to manage reservations and guest flow efficiently. Key Responsibilities: * Greet Guests: Welcome guests in a warm and friendly manner and provide them with the best first impression of Margaritas. * Seating Management: Efficiently seat guests based on their preferences and optimal dining room flow to ensure all guests receive attentive service. * Waitlist Management: Manage the waitlist during busy periods, providing accurate wait times and updates to guests. * Guest Queries: Address any guest questions regarding the menu, special dietary needs, or other inquiries they may have. * Communication: Communicate guest feedback to management and relay important information to the kitchen and serving staff regarding guest preferences or special occasions. * Maintain a Clean Reception Area: Ensure the front entrance, host stand, and waiting areas are always clean and presentable. * Farewell Guests: Ensure a lasting positive impression by thanking guests as they leave and inviting them to return. Skills and Qualifications: * Previous experience in a customer service or hosting role preferred but not required. * Strong organizational skills with the ability to manage multiple tasks simultaneously. * Excellent communication and interpersonal skills. * Friendly and outgoing personality. * Ability to stand for extended periods and move quickly as needed. * Proficiency in using reservation management software is a plus. * High school diploma or equivalent; further training in hospitality or customer service is an advantage. Physical Requirements: * Ability to stand for long periods. * May require lifting objects typically under 15 pounds. Benefits: * Competitive hourly wage. * Flexible scheduling, ideal for those in school or with other commitments. * Opportunities for advancement in a growing restaurant company. * Discounts on dining and promotions.