Experience Inc. Jobs

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

What you’ll be doing:

• Review data or documents to determine the relevance/significance of data to any current investigation.

• Unravel complicated fraud cases and use data to help shape strong, predictive fraud mitigation strategies.

• Identify risk factors and fraud trends using technical data analysis and statistical interpretation.

• Develop and implement comprehensive fraud detection strategies that prevent fraud loss, minimize cost of execution, and provide an excellent customer experience.

• Review suspicious account and transaction events using internal and external fraud tools.

• Ad-hoc analyses of customer data to fine-tune rules, expose patterns, research anomalies, reduce false positives, and build executive-level reports.

• Analyze big data to investigate, identify and report trends linked to fraudulent transactions using tools such as Knowledge Seeker, Tableau and SQL.

• Demonstrate a professional and customer-centric persona when interacting directly with merchants and customers via phone, e-mail, and in-person.

What you bring to the table:

• Familiar with the analytics suite Altair Knowledge Studio/Seeker.

• Knowledge or research involving cybersecurity: browser-fingerprinting, device authentication, etc.

• Ability to multi-task, including researching information through multiple systems, in order to make decisions based on the data reviewed.

• Excellent written and verbal communication skills.

• Excellent presentation skills with an ability to synthesize information and make clear, concise recommendations.

• Demonstrate a strong sense of urgency and can work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and customer experience.

• Ability to influence and collaborate with all levels of associates both management and non-management.

What’s needed- Basic Qualifications:

• 3+ years of experience in a related field

• Experience using MS Suite, database tools, SQL, and Tableau.

• Experience preparing complete reports related to complex fraud schemes.

• Experience performing intelligence gathering research from public sources, research databases, and other analytical tools.

• Experience investigating fraud: account takeover, card not present, money laundering, social engineering, etc.

What’s needed- Preferred Qualifications:

• Bachelor’s degree preferred

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• Flexible PTO (22 days) and Holiday Schedule

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.