Experience Inc. Jobs

50000-55000 per year | Posted 30-Aug-2024 (EST) | Framingham, MA, USA | Salary | Full Time

Become a Client Solutions Coordinator with Tribute Home Care and play an important role in setting a new standard in elder care.

Make a difference - Find meaning - Lead - Collaborate - Grow - Have a voice - Laugh - Love your team

Tribute Home Care is looking for a customer-service focused, dedicated and collaborative Client Solutions Coordinator to join our Massachusetts team. This is a great position for someone looking for meaningful, mission-driven work and a fun, collaborative work environment where they feel at home.

About Tribute

Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.

A day in the life of a Client Solutions Coordinator

In this role you will work with prospective and current clients, their families, and other professionals involved in their care to ensure they have a positive experience from the start of their home care services.

This will be done by:

• Speaking with clients over the phone, helping them determine the amount and type of service needed

• Setting up in-person assessments with one of Tribute's Client Solutions Managers

• Supporting Tribute's clients by connecting them with resources, collecting feedback, and collaborating with Client Solutions Managers to ensure a wonderful service experience

• Supporting Tribute's Caregivers through providing detailed and up to date client care information, and ensuring they have the knowledge and tools they need to be successful

  This role will involve occasional travel in the MetroWest Boston, Boston, and North of Boston area to visit clients and caregivers.

  This person has the flexibility to work from home when not visiting clients or caregivers, or attending in-person meetings at our Framingham office.

  What you need to be qualified for this position

• At least 2 years of administrative work experience

• Unwavering, passionate commitment to the customer experience and service excellence

• Strong writing and communication skills

• Strong attention to detail and organization

• Collaborative spirit

• The ability to travel in the Boston, MetroWest Boston, and North of Boston area as needed

• Vaccination against COVID-19. We comply with the EEOC by providing the ability to request an exemption based on medical or religious reasons

  Benefits of working at Tribute

• Strong, mission-driven culture

• Opportunities for growth as we expand services in Massachusetts

• Fun, collaborative, and supportive team that you will love working with

• The ability to work from home / remote

• Competitive salary

• Unlimited paid time off

• Health, dental and vision insurance with employer contribution

• 401(k) retirement plan

  Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel:https://www.youtube.com/@tributehomecare

  Are you ready to join the team?

  If you think this opportunity aligns with your interests, passions and experience, the next step is to fill out our application. Our application process will ask a few job qualifying questions and require your resume and cover letter. Your cover letter is an important part of your application. Our hiring team hopes to learn what drew you to apply, and why you feel your skills, experience and career goals align with this role at Tribute.

  If you are selected to move forward in the hiring process, you will hear from our Manager of Talent Acquisition, Haley, to set up time to discuss the position further.

  Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.