HCA, Hospital Corporation of America PBX Operator Lead in Fort Worth, Texas
_Lead PBX Operator / Receptionist _ _PRN_
_Medical City Fort Worth_
Medical City Fort Worth is a 320-bed facility offering comprehensive diagnostic and treatment services, including cardiac care, neurosciences, oncology, orthopedics, kidney transplant surgery, and emergency care. Medical City Fort Worth serves as a tertiary referral center for Tarrant County and other counties within a 90-mile radius. Established in 1974, and Accredited by The Joint Commission, Medical City Fort Worth continues to achieve national recognition for cutting-edge diagnostic treatment and exceptional patient care.
Join our team and you will experience a total rewards package to support your health, life, career and 401K retirement including: * A supportive and collaborative work environment * Opportunities to progress in function, skill, and pay * A competitive wage scale with annual merit increases * Generous tuition reimbursement and clinical certification support and student loan repayment * A comprehensive health and wellness package including medical, dental and prescription drug coverage * HCA’s Time Away From Work Program that combines paid time off, disability coverage and leaves of absence (including paid family leave) ThePBX Operatorresponds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. The PBX Operator is responsible for the following: * Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. * Provides the appropriate overhead paging and utilization of the Inforad paging software to page with internal pagers. * Monitors all alarms located in PBX and notifies appropriate personnel as required. Responds quickly and accurately to disaster and emergency situations as required, remaining calm. * Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc. Identifies inconsistencies and opportunities for improvement and offers solutions to departmental processes * Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment. * Assist with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of patient and organizational data. * Attends all in-services and other training as made available. Participates on committees and special projects as made available or requested. * Responds timely and appropriately to all emergencies and calls to action. * Regular attendance is required * *
- Ability to handle and effectively communicate with all levels of customers.
- Experience in Customer Service
- Previous PBX experience is desirable.
- At least a High School Diploma/GED Our Talent Acquisition team is reviewing applications immediately. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job: *Admitting Registration Clerical & Scheduling
Title: PBX Operator Lead
Location: Texas-Fort Worth-Med City Fort Worth
Requisition ID: 00073-145781