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Front Office Supervisor – Digestive Specialists Clinic – Full-Time, Days Fast-paced, high-volume clinic is looking for top skilled Front Office Supervisor Work location: 1325 Pennsylvania Avenue, Suite 890, Fort Worth, TX 76104 Work hours: Full-time, 40 hours weekly, Monday thru Friday, 8:00am - 5:00pm Digestive Specialists Clinic Highlights:

• Strong teamwork and collaboration

• Fast-paced, high volume procedure scheduling & incoming/outgoing calls

• Compassion for all patients with a strong emphasis on protecting privacy

• Taking initiative with your team

Here’s What You Need

• High School Diploma or Equivalent (required)

• Associate's Degree Business or Healthcare related field (preferred) and

• 1 Year Medical Practice Management or relevant Clinic Leadership Experience (required)

• Possesses a strong work ethic and a high level of professionalism.

• Demonstrates good understanding of health insurance and medical costs, including coding.

• Proficient computer and EMR skills, including but not limited to Microsoft Office suite applications such as Word and Excel.

• Demonstrated business and analytic/financial skills.

• Strong communication and organizational skills

• Proven experience in a customer service environment.

• Strong people management and development skills.

• Ability to shape communications to the needs of the audience.

• Knowledgeable of HIPAA, state and federal regulations governing confidentiality, release of information and record retention.

• Familiar with Electronic Medical Record (EMR) functionality, document imaging, and workflow.

• Allscripts and EPIC Care Connect EMR experience a plus.

What You Will Do

• Assists the Practice Manager by supervising and coordinating front office functions of the clinic. Effectively leads and develops a team of employees including training, development, and employee counseling.

• Manages and or participates in front office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments and customer service efforts.

• Assists Practice Manager by ensuring front office staff are current in competencies, assessments, licensure, certifications and other annual training.

• Monitors staff’s time and attendance consistent with THR policies.

• Assists the Practice Manager to implement and manage performance goals and objectives as well as long-term planning.

• Coordinates scheduling of operations to ensure proper coverage of patient appointments and out-of-office calls.

• Ensures work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.

• Serves as the first point of contact for patient and external customer complaints for front office operational concerns and feedback. Responsible for investigating all complaints relating to front office practice operations and routes privacy and/or Compliance complaints/issues. Escalates reoccurring problems as needed.

• Acts as a liaison between the practice and Central Billing Office.

• Serves as a Medical Records Custodian. Reviews authorizations and 3rd party chart review requests for validity. Ensures required Protected Health Information disclosures are tracked.

• Reports all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner.

• Enforces and monitors corrective action plans.

• Performs other duties as assigned.

Additional perks of being a Texas Health employee

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

• Strong Unit Based Council (UBC).

• A supportive, team environment with outstanding opportunities for growth.

Entity Highlights: Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we’ve won and more. Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org . #LI-CT1

Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.