Experience Inc. Jobs

Fraud Analytics and Innovation Leader – Digital Fraud Policy

Newark, Delaware;Phoenix, Arizona; Plano, Texas; Richmond, Virginia; Fort Worth, Texas; New York, New York; Boston, Massachusetts; Chandler, Arizona; Charlotte, North Carolina; Tampa, Florida; Kennesaw, Georgia; Phoenix, Arizona

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for managing a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.

This role will conceptualize, design and implement fraud prevention, fraud detection, and claims strategies; understand and quantify risks associated with new or proposed process or procedural changes, new products or programs, or changes in business conditions. Document and implement industry best practices; lead cross-functional initiatives within the fraud and/or claims Space. Work with internal clients to understand, quantify and balance the relationship between revenue, cost and losses (risk vs. reward) and establish communication forums with internal clients and business partners

Responsibilities:

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Supports department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance

• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s)

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work

• Maintains strategic relationships with peers and counterparts across product, technology, and business control functions

• Coordinates with business partners to analyze, implement, and update processes by utilizing sound process improvement, technical enhancements, models and techniques (e.g., Six Sigma, Agile) Lead the partnership with product teams to drive strategic discussions around business performance, initiatives, and emerging threats

• Drives cross-functional initiatives in partnership with Operations, Risk Management, Analytics, Investigations, and other partners within the bank to implement changes to better detect, deter, recover and/or prevent fraud and minimize losses. As well as collaborate and partner with key stakeholders in product, strategy, servicing, detection, authentication, operations, and claims, and review and understand the latest fraud trends and recommend solutions to mitigate losses

• Integrates best practices with system enhancements and/or process design to ensure continuous process improvement and support efforts to identify fraud prevention opportunities and solutions. The candidate will be responsible for developing and documenting fraud policies across Digital products.

• Evaluate incoming claims and high dollar defects to identify gaps/opportunities, summarize and complete write ups on high dollar defect accounts, document and evaluate existing/new fraud policies and understand internal systems and processes to understand how they interact in order to identify opportunities to reduce fraud losses

Required Qualifications:

• 6+ years of Fraud/risk management experience

• 5+ Experience with Deposit and Check Fraud mitigation strategies and detection tools.

• 3+ years experience and solid working knowledge of the regulations and network rules governing deposit accounts and digital payment transactions as Reg CC, Check 21, Reg E, Reg Z, NACHA, EWS, SWIFT, Visa, MC, etc.

• Ability to work in a fast-paced, dynamic environment is critical. Must have exceptional organizational, project management and controls environment skills.

• Outstanding critical thinking, and analytical skills

• Proven communication skills in describing complex issues to inform strategic insights and decision

• Ability to present, lead, support, and influence senior management and business stakeholders

• Innovation mindset with the ability to challenge the status quo

• Prior experience in developing policy and/or technology requirements for initiatives

• Proven track record of being able to drive projects from idea to execution

Desired Qualifications :

• Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)

• Experience in Six Sigma, Lean, Agile, JIRA

• Basic technical skills in SAS/SQL

Skills:

Strong Communication

Analytical

Fraud

Complex Problem Solving

Technical Skills

Product Knowledge

Critical Thinking

Leads Innovation

Strong Coach

Builds Strong Relationships

Minimum Education Requirement : Bachelor’s degree or equivalent work experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.